Production Support Analyst

5 days ago


Singapur, Singapore Encora Inc. Full time

Production Support Analyst

Experience: 5 years
Job Mode: Full-time 
Work Mode: On-site

• To provide L2 support for wide range of Core Banking and Cards applications across the regions 
• To perform and support system maintenance and operations BAU activities eg. infra/OS patch and maintenance, key/certificate renewal, industry wide G3 testing exercise, DR/BCP, user service request, etc.
• To work with Delivery team for on-boarding of new services, system/module and enhancement and ensure smooth transition and stability of production environment

Responsibilities

Responsible for BAU production support for key / certificate renewal activities Responsible for Group RDR / In-Country DR / external business partner BCP support for pre-test and actual run Responsible for pre and post support of infra upgrade and maintenance activities eg. OS/security patch, DB, OS400, network/firewall, CD, SAN/storage, etc. to ensure all services are up and remain in good health post upgrade/maintenance Attend and work on User Service Request eg. print queue setup, R2W report setup, user menu option, new branch setup, branch merger, sudden holiday, data query extraction, etc. Perform proactive monitoring and analysis on biz volume growth and EOD batch run trending. This is to have early detection of app/infra utilization and any upward EOD trending before hit the max threshold and put in place necessary mitigation/remediation action to pre-empt production incident. Work with L3 and respective stakeholders for production fix and put in place necessary preventive measure / improvement Build and maintain repository for KB articles for prod support documentation and System Ops related SOP Review and ensure proper knowledge transfer (KT)/documentation from project/development team for smooth on-boarding and transition to L2 production support. On duty roster to provide System Ops bau activities (during weekend or wee hours) and production EOD run support

Requirements

To have :-

Minimum 3-5 years of experience working in IT industry with relevant experience in Technology solutions or support service delivery in the banking/financial industryGood analytic and problem-solving skills. Must be attentive to details. Good and assertive communicator in speaking & writing Able to work in a fast-paced, team-oriented environment and weekend/wee hours Good understanding and experience in SDLC and ITIL Experience in L2 or L3 production support

Technical Skill :-

Working experience (3 to 5 years) in providing L2/L3 support in open systems platform. Good command with Unix/Linux os, shell scripting and Oracle db. Experience with OS/400 or Mainframe system (VSAM, CICS, ZOS, etc.) and COBOL/RPG/JCL/Easytrieve language are added advantage Experience in Silverlake banking system and CardLink systems is plus point Good to have working experience in these tools ie. Connect Direct, Control-M, Aldon, Splunk, Geneos, etc

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.



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