Client Service Executive

3 weeks ago

Singapur, Singapore Experian Full time
Job Description

 

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.


We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.


What you’ll need to bring to the team:
- Minimum 2 years of experience in customer service and dispute management via a corporate setup
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Professional interpersonal and communication skills (Emails, Calls and In-person)
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive and committed with a positive learning attitude
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is required
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred


Qualifications

  • Minimum 2 years of experience in customer service and dispute management via a corporate setup
  • Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
  • Professional interpersonal and communication skills (Emails, Calls and In-person)
  • Excellent situational-handling skills and ability to thrive in a fast-paced environment
  • Proactive and committed with a positive learning attitude
  • Proven ability to excel both independently and as part of a team
  • Bilingual candidate (English & Mandarin) is required
  • Diploma/Degree in business or relevant studies is preferred
  • Familiarity with Singapore business landscape is preferred


Additional Information

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