Inside Sales Coordinator

4 weeks ago

Singapur, Singapore Ammeraal Beltech Full time

Who is AMMEGA

We are a global company located in 40 countries. We provide a wide range of opportunities for all of our 6000 employees and all of you who want to make a difference and join AMMEGA. As a team member, you can develop the sector together with us by providing advanced and high-quality belting solutions for 20 different industries, including global logistics, food production, fitness equipment, household appliances and energy production. We constantly improve our offering and provide our customers with fresh ideas and new technologies to create better and more sustainable solutions. AMMEGA develops in three divisions: conveying belts, power transmission and fluid power under 12 well recognized and trusted brands.

Join Us - It is Great

By joining AMMEGA you can work with experienced colleagues who are fond of sharing their knowledge with you. As a team member, you will take part in trainings and workshops that will help you become the best in the field. AMMEGA will support your professional development with training and opportunities to grow your experience. Your engagement and achievements will be recognized and rewarded to make you feel satisfied and appreciated. AMMEGA gives you a comfortable and safe workspace, access to modern technologies and benefits that help employees strike the right balance between their work and home life.

Our Values

AMMEGA values employees, customers and entrepreneurship and acts in an agile and responsible way. The company mission and continuous improvement culture are the foundation for solid and sustainable businesses appreciated by our customers. AMMEGA is a company where employees are trusted to make decisions and where every opinion is heard. We encourage our teams to share their ideas, and we do our best to make them happen when they make our organization better. AMMEGA carries out an annual Organizational Health Index survey to let employees influence the further improvement of the organization. The agile way of working means shortening the distance between ideas and implementation. AMMEGA is a global company, but works in local teams and appreciates the organisation’s diversity.

The Role

The Inside Sales Coordinator is responsible for customer order management, and exceeding customer satisfaction and sales coordination while complying to AMMEGA Core Values and Code of Conduct.

Individual Accountabilities

Handle customer enquiries and customer leads while coordinating with sales team on quotes and opportunity conversion. Customer order processing from order receipt till invoicing, and timely deliveries and accounts receivable. Coordination with cross functional teams - Supply Chain, Finance, Fabrication, Production, and Warehousing (for material availability). Accurate management of import and export shipments. Coordination with customer, and sales and finance team for timely collection of payments. CRM (Salesforce) and ERP management for leads, quotes, order processing, invoicing and case management. SOP adherence on customer master creation, price update, credit deviation and resolving customer feedback. Inside sales coordination for achieving deliverables on sales targets, on-time deliveries and accounts receivable. Efficient and timely customer correspondence and internal team communication. Upkeep of customer and material data.

What Are We Looking For

Diploma or Bachelor Degree in Business Administration, Engineering, Supply Chain Management or related field. 3 - 4 years experience in a global company with strong experience in order processing and fulfillment, and customer service. Proficiency in MS Office and ERP systems on customer order management. Good communication and interpersonal skills to handle customer and sales team correspondences. Customer centricity to meet service levels and achieve business performance goals. Willingness to learn and adaptive for efficient sales coordination and customer service. Good multi-tasking skills with time management and effective listening skills. Ability to work efficiently and independently in fast-paced environment. Proficiency in English and a local language. Able to collaborate and be a team player. Self-driven and able to adapt to change.

AMMEGA values diversity and we are committed to creating an inclusive environment. Employees are valued for their experiences and skills, and we are passionate about placing people in positions where they succeed. We create an environment that reflects these values and we are passionate about this.

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