Inside Sales Executive

3 weeks ago


Singapur, Singapore StarHub Full time

Job Purpose

Proactively handling SMB sales Hotline & Live Chat services to target new customers or existing customers and sell Starhub services.
Prevent SMB Churn by do proactively mobile & business broadband recon with customers.

Responsibilities

Handling new & renewal sales enquiries over the hotline, Live Chat platform, contact new & existing customers on their new & renewal sales enquiries. Development of New Business Customers in target sales sectors.  Do daily outbound calls to prospect or target customers according to Marketing campaigns. Lead generation from Sales Enquiries from Business Mailbox and 1800 Sales Hotline Direct cross sales or upsell StarHub service to SMB existing customers. Accountability of revenue protection for SME segment To recommend the right solution, service plans to clients and prevent them from churning their services. To effectively communicate with both internal stakeholders and customers Ensure SLA and high level of client satisfaction is maintained while adhering to established SOP.

Requirements

Preferably a Diploma in any discipline. At least 2 years' work experience in Inside Sales or Telemarketing. Proficiency in Telecommunication and IT services will be an added advantage. Excellent stakeholder management skills and resourceful. Experience working in a fast paced, agile environment. Good problem-solving skills and ability to multi-task.


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