Customer Service Leader ASEAN f/m

4 months ago


Singapur, Singapore Dupont Full time
JOB DESCRIPTION

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. 

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter 

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results. 

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all

Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

The Electronics & Industrial (E&I) business of DuPont is currently looking for a seasoned ASEAN Customer Service Leader f/m based in Singapore .

The Customer Service Leader for Electronics & Industrial (E&I) will lead a team of Customer Service Representatives (CSRs).

This role is pivotal in driving business growth, enhancing customer experience, improving productivity, and fostering team development.

Responsibilities include managing day-to-day operations, implementing customer service strategies, and leading transformative initiatives towards a technology-driven, customer-focused service approach.

This position reports to the Asia Pacific Customer Service Leader and is a member of the Asia Pacific Customer Service Leadership Team.

Position Responsibilities:

As part of the Asia Pacific regional customer service leadership team, set regional priorities and objectives in alignment with Global Customer Service, Business, and corporate goals. Plan and facilitate meetings and key spearhead initiatives. Set and achieve team objectives in line with regional priorities and be accountable for team results. Plan and manage day-to-day operations and key order-to-cash processes. Serve as an escalation point for customer service, customers, business, and adjacent functions concerns and issues. Coach and develop CSRs, enhancing their skills and capabilities. Advance business and product knowledge within the team. Develop succession and career progression plans in line with individual development plans. Plan and manage key processes including hiring, recruiting, rewards and recognition, performance partnership, budget control, governance, and approvals. Balance workload distribution among CSRs based on expertise, customer needs, and employee wellbeing. Build and manage efficient schedules and backup processes to meet commitments and ensure business continuity. Ensure adequate training for backups. Establish, monitor, and analyze key performance indicators, identifying and addressing gaps. Sponsor improvement projects and mentor improvement teams. Collaborate with regional and global workstreams to facilitate the use of the latest technologies, tools, systems, and processes for capability enhancement and process improvement. Collaborate with regional and global training teams to facilitate training and assess its impact on productivity and contribution. Ensure seamless coordination with adjacent functions for a superior customer experience. Collaborate with local businesses to understand issues and initiatives and incorporate insights into team decisions, policies, and practices. Participate in commercial and customer activities (e.g. customer visits, meetings, leadership engagements, etc.) to gain customer and market insights (service agreements, strategies, policies, practices, etc.) Design and manage processes and tools for consistent and efficient decision-making (e.g., supply constraints, product substitutions, customer expediting, etc.). Engage global and regional resources as needed. Ensure SOX compliance and adherence to internal controls in team activities and documentation. Execute Controls, Compliance, and Risk (CC&R) sign-offs. Coordinate with Audit on CC&R Reports, conducting checks and reviews as needed.

Organizational Relationships:

Reports to the Asia Pacific Customer Service Regional Leader. Part of the Asia Pacific Leadership Team. Regular interaction with Supply Chain, Order Fulfillment, Customers and Commercial Teams. Collaborates with Customer Service Leaders across the region and globally.

Competencies and Skill Requirements:

Proven ability to drive results through accountability, teamwork, and collaboration. Strong data analysis skills for informed decision-making. Effective engagement and negotiation skills with diverse business and customer groups. Commitment to building customer-centric relationships and solutions. Flexibility and resilience in achieving goals. Leadership in team building, coaching, and development. Quick adaptation to new technologies and processes. Resilience in managing ambiguity and innovative problem-solving. Strong change management leadership. Proficiency in Microsoft Office and related software. Excellent organizational and time management skills. Can thrive in a dynamic fast-paced environment. Preferred international business experience. Willingness to travel internationally.

Education and Work Experience Requirements:

Bachelor's Degree required. At least 5 years’ experience in a Customer Service or related role with people-management responsibilities Additional experience in supply chain or logistics Green or Black Belt Certification or equivalent preferred. Fluency in English is required.

#LI-CD1

Join our



  • Singapur, Singapore Dupont Full time

    Job Title: Customer Service Leader ASEAN f/mAt DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.If you would like to be a part of a...


  • Singapur, Singapore Dupont Full time

    Job DescriptionAt DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.If you would like to be a part of a premier multi-industrial company...


  • Singapur, Singapore Dupont Full time

    About DuPontAt DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.We are a premier multi-industrial company that is delivering...


  • Singapur, Singapore Dupont Full time

    About DuPontAt DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.We are a premier multi-industrial company that is delivering...


  • Singapur, Singapore Dupont Full time

    Job DescriptionAt DuPont, we are committed to delivering sustainable solutions that bring real purpose and value. We are seeking a seasoned Customer Service Leader to join our team in Singapore.Key ResponsibilitiesLead a team of Customer Service Representatives to drive business growth, enhance customer experience, and improve productivity.Manage day-to-day...


  • Singapur, Singapore Amazon Web Services Singapore Private Limited Full time

    AWS Partner Organization Leader, ASEAN**Job Summary**We are seeking an experienced AWS Partner Organization Leader to lead our partner development efforts in ASEAN. As a key member of our team, you will be responsible for driving growth and expansion of our AWS Partner Network in the region.**Key Responsibilities**- Develop and execute a partner development...

  • Regional Sales Leader

    1 month ago


    Singapur, Singapore Rapid7 Full time

    Located in Singapore, you will be the Regional Leader and primary point of contact, holding responsibility for all regional specific activities within the ASEAN and India territoties. You will be a Thought Leader and spokesperson both internal and externally to the Cyber industry and partner community.  You will work collaboratively with the APJ...


  • Singapur, Singapore H&M Group Full time

    Company OverviewH&M is a renowned fashion retailer that brings forth the latest trends and inspirations, ranging from stylish apparel and exclusive designer collaborations to essential wardrobe staples. Our core philosophy revolves around delivering fashion and quality at the most competitive prices while maintaining sustainability.Role OverviewAs a Retail...


  • Singapur, Singapore Dupont Full time

    At Dupont, we are dedicated to making a meaningful difference in the world by delivering essential innovations for a sustainable future. Our collaborative environment values teamwork and diverse perspectives. Join us to empower communities and be part of a workplace where your expertise is acknowledged and rewarded.Why Join Us?Opportunities Await:Shape your...


  • Singapur, Singapore Dupont Full time

    Job DescriptionAt DuPont, we are committed to delivering sustainable solutions that bring real purpose and value. We are seeking a seasoned Customer Service Leader to join our team in Singapore.Key ResponsibilitiesLead a team of Customer Service Representatives to drive business growth, enhance customer experience, and improve productivity.Manage day-to-day...


  • Singapur, Singapore Dupont Full time

    Job DescriptionAt DuPont, we are committed to delivering sustainable solutions that bring real purpose and value. We are seeking a seasoned Customer Service Leader to join our team in Singapore.Key ResponsibilitiesLead a team of Customer Service Representatives to drive business growth, enhance customer experience, and improve productivity.Manage day-to-day...


  • Singapur, Singapore Dupont Full time

    Job DescriptionAt DuPont, we are committed to delivering sustainable solutions that bring real purpose and value. We believe that our employees are the key to our success, and we are seeking a seasoned Customer Service Leader to join our team in Singapore.Key Responsibilities:Lead a team of Customer Service Representatives to drive business growth, enhance...


  • Singapur, Singapore Amazon Web Services Singapore Private Limited Full time

    About the RoleWe are seeking a highly experienced and skilled Partner Organization Leader to join our team in Singapore, Malaysia, and the Philippines. As a key member of our ASEAN AWS team, you will be responsible for driving the growth and development of our Partner Network in the region.Key ResponsibilitiesManage a partner sales target delivered through a...


  • Singapur, Singapore BSI Full time

    Job Title: ASEAN Operations DirectorBSI is seeking an experienced and dynamic leader to join our team as ASEAN Operations Director. As a key member of our leadership team, you will be responsible for driving business growth and operational excellence across the ASEAN cluster.Key Responsibilities:Develop and implement business growth strategies for the ASEAN...

  • Sales Director ASEAN

    2 weeks ago


    Singapur, Singapore SS&C Technologies Holdings Full time

    Job DescriptionSS&C Technologies Holdings is a global leader in the financial services and software industry. As a Sales Director ASEAN, you will play a crucial role in driving business growth and expansion in the region.About the RoleWe are seeking a highly motivated and experienced Sales Director to join our team. The successful candidate will be...


  • Singapur, Singapore Amazon Web Services Singapore Private Limited Full time

    About the RoleWe are seeking an experienced Partner Organization Leader to join our team in Singapore, Malaysia, and the Philippines. As a key member of our ASEAN Partner Organization, you will be responsible for driving the growth and expansion of our AWS Partner Network in the region.Key ResponsibilitiesDevelop and execute a partner development strategy to...

  • Sales Director ASEAN

    2 weeks ago


    Singapur, Singapore SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is a global leader in the financial services and software industry, with a presence in over 90 offices across 35 countries. We are seeking a highly motivated and experienced Sales Director to join our team in the ASEAN region.Key Responsibilities:Develop and execute sales strategies to drive business growth in the ASEAN...


  • Singapur, Singapore Amazon Web Services Singapore Private Limited Full time

    About the RoleWe are seeking a highly experienced and skilled Partner Development Manager to join our team in Singapore, Malaysia, and the Philippines. As a Partner Development Manager, you will be responsible for driving growth and expansion of the AWS Partner Network in the region.Key ResponsibilitiesManage a partner sales target delivered through a broad...


  • Singapur, Singapore H&M Group Full time

    Position OverviewAs a Regional Sales Leader, you will be tasked with driving Sales and Profit objectives within your designated region, ensuring an exceptional Customer Experience that aligns with our Sales Market aspirations. You will lead a dedicated team, nurturing their development while emphasizing succession planning, talent growth, and performance...

  • ASEAN Sales Director

    4 weeks ago


    Singapur, Singapore Cisco Full time

    Unlock Your Potential as a Sales Leader at CiscoCisco is seeking a seasoned sales leader to drive growth and transformation in the ASEAN region. As the Managing Director of Scale Sales, you will be responsible for developing and executing a comprehensive go-to-market strategy that aligns with Cisco's global transformation strategy.Key...