Customer Service Leader ASEAN
2 weeks ago
At DuPont, we are committed to delivering sustainable solutions that bring real purpose and value. We believe that our employees are the key to our success, and we are seeking a seasoned Customer Service Leader to join our team in Singapore.
Key Responsibilities:
- Lead a team of Customer Service Representatives to drive business growth, enhance customer experience, and improve productivity.
- Develop and implement customer service strategies to meet regional priorities and objectives.
- Manage day-to-day operations, including order-to-cash processes, and ensure seamless coordination with adjacent functions.
- Coach and develop CSRs to enhance their skills and capabilities.
- Advance business and product knowledge within the team.
- Develop succession and career progression plans in line with individual development plans.
- Plan and manage key processes, including hiring, recruiting, rewards and recognition, performance partnership, budget control, governance, and approvals.
Requirements:
- Proven ability to drive results through accountability, teamwork, and collaboration.
- Strong data analysis skills for informed decision-making.
- Effective engagement and negotiation skills with diverse business and customer groups.
- Commitment to building customer-centric relationships and solutions.
- Flexibility and resilience in achieving goals.
- Leadership in team building, coaching, and development.
- Quick adaptation to new technologies and processes.
- Resilience in managing ambiguity and innovative problem-solving.
- Strong change management leadership.
- Proficiency in Microsoft Office and related software.
- Excellent organizational and time management skills.
- Can thrive in a dynamic fast-paced environment.
- Preferred international business experience.
- Willingness to travel internationally.
Education and Work Experience Requirements:
- Bachelor's Degree required.
- At least 5 years' experience in a Customer Service or related role with people-management responsibilities.
- Additional experience in supply chain or logistics.
- Green or Black Belt Certification or equivalent preferred.
- Fluency in English is required.
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