Customer Service Leader ASEAN

3 weeks ago


Singapur, Singapore Dupont Full time
Job Description

At DuPont, we are committed to delivering sustainable solutions that bring real purpose and value. We are seeking a seasoned Customer Service Leader to join our team in Singapore.

Key Responsibilities
  • Lead a team of Customer Service Representatives to drive business growth, enhance customer experience, and improve productivity.
  • Manage day-to-day operations, implement customer service strategies, and lead transformative initiatives towards a technology-driven, customer-focused service approach.
  • Collaborate with regional and global workstreams to facilitate the use of the latest technologies, tools, systems, and processes for capability enhancement and process improvement.
  • Ensure seamless coordination with adjacent functions for a superior customer experience.
  • Participate in commercial and customer activities to gain customer and market insights.
Requirements
  • Proven ability to drive results through accountability, teamwork, and collaboration.
  • Strong data analysis skills for informed decision-making.
  • Effective engagement and negotiation skills with diverse business and customer groups.
  • Commitment to building customer-centric relationships and solutions.
  • Flexibility and resilience in achieving goals.
Preferred Qualifications
  • At least 5 years' experience in a Customer Service or related role with people-management responsibilities.
  • Additional experience in supply chain or logistics.
  • Green or Black Belt Certification or equivalent preferred.
What We Offer
  • Competitive pay and incentives to recognize skills, competencies, and contributions to business results.
  • A collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all.


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