Service Delivery Director, ASEAN
7 months ago
Great that you're thinking about a career with BSI
Responsibilities & Accountabilities
Develop a client services hub for the business to support growth and efficient delivery in ASEAN. Develop an operations resource requirements plan (who, where, when) to meet business and customer requirements efficiently and effectively. Management of the Operational interface between client services, sales, finance, technical, and business sectors. Ownership, creation, dissemination and ongoing monitoring of the short and long term baseload forecast and delivery plan. Develop and implement the planning process to efficiently balance the workload across BSI internal resources (Internal Auditors) and external resources (Associate Auditors). Ensure multidisciplinary skill and training for client services officers to be able to function in all sectors across ASEAN. Lead, develop and monitor delivery of work to meet the business requirements and deliver the associated P&L. Liaise with and support with the interfaces through the wider organisation, to ensure the delivery of excellent customer service. Conduct contract reviews of closed won business on the capacity/assignment aspects to ensure the work can be delivered in line with the contract to meet customer expectations. Identification of the requirements for additional resource and provide information to Operations and Technical Management to ensure requirements are reflected in recruitment activities and through workload balance programmes. Recruit, train, coach, develop, motivate and performance manage to ensure the effective delivery of customer services to the highest quality, and compliance with operational and administrative procedures and service level agreements. Assign Assessors/ Consultants to contracts and visits in line with the planned work to ensure that required utilisation levels are met Provide excellent client service as a point of contact and escalation for BSI clients in ASEAN. Planning resource for new large complex clients and providing support to existing Key Account Managers in programming and delivering work. Working with sales on identification of resource needs for product development and planning the resourcing of products that are new to the market. Implementing action to balance and book ASEAN workload to optimum levels to deliver required number of budgeted days. Resolution of all resource requirements as required including the resolution of resource requirements on new complex and large scale work. Business reporting on delivery, forecasting, new business management, recruitment budget and new work management. Proactively identify potential risks and understand & meet clients’ need to minimize clients attrition Actively communicate with clients for renewal and extension Set up & develop performance objectives & development objectives for the CRM team Monitor the CRM team to provide effective and efficient scheduling resultPerson Specification
Min 15 years’ experiences in management system and customer service management Preferably 8 years in managing customer service team that spread over in multiple locations or key account team Strong communication and organizational skills Strong leadership in coordination and problem solving with business acumen Fluent English Speaking and Writing Skill Open and comfortable to “sell high” Organised & flexible; multi-tasked and highly efficient Proactive, have sense of ownership, high energy, passion & committedOur Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
-
Operation Director, ASEAN
7 months ago
Singapur, Singapore BSI Full timeGreat that you're thinking about a career with BSI! Purpose of Position To Manage all aspect of delivery from point of sales to completion across the ASEAN cluster, develop and drive business growth strategies for the cluster and provide vision and energy as necessary to ensure the full business potential is realized whilst maintaining, upholding and...
-
Regional Sales Director – ASEAN
7 months ago
Singapur, Singapore SolarWinds Full timeYour Role : We are seeking a dynamic and experienced Regional Sales Director to lead our sales efforts in the ASEAN region. The ideal candidate will have a proven track record of driving revenue growth, building and managing high-performance sales teams, and developing strategic relationships with key customers and partner. Your Impact: Revenue...
-
ASEAN Treasury Services Product Head
7 months ago
Singapur, Singapore JPMorgan Chase & Co. Full timeAs Treasury Services Product head within the ASEAN Payments franchise, you will be responsible to deepen market share for six markets in ASEAN and execute the commercialization strategy. We are looking for a strategic thinker with the ability to develop differentiated solutions and deliver execution. In addition to having oversight responsibilities for...
-
Consumer OE Director
3 months ago
Singapur, Singapore Goodyear Full timeLocation: Singapore Goodyear Talent Acquisition Representative: Kerr Bianca Beech Sponsorship Available: No Relocation Assistance Available: No Primary Duties and Responsibilities: You will lead a $132M P&L in 2024 growing to $166M by 2028 for ASEAN Consumer OE business with Focus on team of professionals on key account management for Global and...
-
Finance Business Partner, ASEAN
7 months ago
Singapur, Singapore Autodesk Full timePosition Overview We are looking for a Trusted Finance Business Partner to join Autodesk’s Worldwide Sales Finance team as the co-pilot who helps steer Autodesk towards an effective and efficient go-to-market outreach. This position reports directly to Finance Director of APAC & Japan Territory Sales and is the primary business partner to the...
-
Service Delivery Director
7 months ago
Singapur, Singapore Singtel Full timeNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...
-
Associate Director, Business Manager
6 months ago
Singapur, Singapore HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Markets...
-
Regional Sales Director
6 months ago
Singapur, Singapore SentinelOne Full timeAbout Us: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...
-
Service Delivery Manager
1 month ago
Singapur, Singapore NCS Full timeJob DescriptionAs a Service Delivery Manager, you will be responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.The activities include ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents...
-
ASEAN FP&A Manager
6 months ago
Singapur, Singapore Goodyear Full timeLocation: SG - Singapore - GST Goodyear Talent Acquisition Representative: Kerr Bianca Mendez Beech Sponsorship Available: Yes Relocation Assistance Available: Yes As the ASEAN FP&A Manager, you will be responsible for leading and supporting consolidation of ASEAN Cluster actual and projected financial statements, metrics and performance indicators...
-
Singapur, Singapore Sophos Full timeRole Summary To be responsible for leading and developing the team while expanding Sophos' presence and growth in the region. The Regional Senior Director Sales ASEAN, Greater China & Korea will be responsible for developing strategies and plans plus managing the go-to-market priorities and operational execution toward scale and continuous growth...
-
Service Delivery Mgr, Service Leadership
4 months ago
Singapur, Singapore Singtel Full timeNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...
-
Sales Manager, ASEAN
5 months ago
Singapur, Singapore West Pharmaceutical Services Full timeAt West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and...
-
Head of ASEAN
1 month ago
Singapur, Singapore Okta, Inc. Full timeGet to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Industry Sales Manager, ASEAN
7 months ago
Singapur, Singapore Autodesk Full timePosition Overview Grow Autodesk Design and Manufacturing (D&M) business by using channel sales ecosystem and closing the deal with direct client engagement. You will be asked to use a strategic sales approach to create compelling events though Autodesk unique value. Work as part of a team, to identify and define customer goals, develop solutions...
-
Executive Director, Technical Delivery
7 months ago
Singapur, Singapore United Overseas Bank Full timeExecutive Director, Technical Delivery & Development Head Posting Date: 18-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...
-
Singapur, Singapore Amazon Web Services Singapore Private Limited Full timeAWS is one of Amazon’s fastest growing businesses, servicing millions of customers all over the world, reshaping the way global enterprises consume information technology, and powering the developers who are building the next generation of global industry leaders.AWS is looking for an experienced, strategic technology leader who is looking for an...
-
Head of Partner Solutions Architecture
6 months ago
Singapur, Singapore Amazon Web Services Singapore Private Limited Full timeWould you like to help some of the best known Systems Integrators (SI) & technology partners in the world utilize cloud computing technologies? Do you want to be part of a team helping to establish Amazon Web Services (AWS) as the leading cloud computing platform?Partner Solutions architect team is focused on helping Partners (SI and ISVs) accelerate and...
-
People and Culture Manager for ASEAN
4 months ago
Singapur, Singapore Siemens Healthcare Pte Ltd Full timeWe are seeking an experienced and dynamic individual to join our organization as People and Culture Manager for ASEAN. In this role, you will be responsible for overseeing all aspects of our people and culture function, including talent management, organizational development and culture & employee experience. The ideal candidate will have a strong background...
-
Services Engagement Director APAC
7 months ago
Singapur, Singapore Anaplan Full timeWe are looking for forward-thinking people who bend over backward to put customers first. Individuals who thrive on challenge and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings unique value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute...