Technical Program Manager, Ops Excellence

**Location**: Singapore **Team**: Technology **Employment Type**: Regular **Job Code**: A198509B **Responsibilities**: About the Team The infrastructure team supports the company's fast growth by building and operating hyper—scale datacenters, managing the life cycle of server fleet, providing cloud solutions, and developing various infrastructure services and making sure they are scalable and are reliable. **Responsibilities**: - Ensure quality and consistency of installations across projects through design review, technical oversight, and vendor performance management. - Develop regionalized vendor-partner strategies, accounting for regulatory, logístical, and market-specific challenges in Europe. - Maintain strong XF-relationships with Network Engineering, Commercial, Design, and Fit-Out teams. Collaborate with DCOs and RDCOs to ensure infrastructure meets operational and network performance expectations. - Define project scope, deliverables, and timelines in collaboration with internal stakeholders and vendor-partners. - Drive execution of new-build and retrofit cable-infra projects (Network, Security, CorpNet), from design to commissioning. Oversee vendor installation activities, ensuring compliance with ByteDance quality, safety, and regulatory standards. - Monitor, document, and track project milestones, reporting on progress, risks, and lessons learned. - Manage and maintain internal project repositories, including SoWs, BoMs, test results, design archives, and as—builts. - Support training, documentation, and knowledge transfer for Data Center Operations (DCO) teams, enabling sustainable long-term operations. **Qualifications**: Minimum qualifications - BS in a technical field - 5+ years of project management experience driving complex, cross—functional technical programs - Experience with project management tools including Jira - Familiarity with infrastructure technologies including cloud, datacenter, and networking **Preferred Qualifications**: - Experience in software development - Experience in improving operational efficiencies - Strong ability to influence and partner with stakeholders across multiple organizations to ensure alignment, mitigate risks, manage competing priorities, and allocate resources - Independent, critical thinking to navigate through ambiguity from a vague problem to a detailed solution - Self-motivated and proactive with a proven ability to adapt well in a fast-paced tech company and collaborate closely with teams on different operating cadences Job Information About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.