Technical Program Manager, Ops Excellence

1 week ago


Singapore ByteDance Full time

Technical Program Manager, Ops Excellence Location: Team: Technology Employment Type: Regular Job Code: A B Share this listing: Responsibilities About the TeamThe infrastructure team supports the company's fast growth by building and operating hyper—scale datacenters, managing the life cycle of server fleet, providing cloud solutions, and developing various infrastructure services and making sure they are scalable and are reliable.Responsibilities:- Serve as the regional subject matter expert (SME) for data centers and PoP cable infrastructure.- Ensure quality and consistency of installations across projects through design review, technical oversight, and vendor performance management.- Develop regionalized vendor-partner strategies, accounting for regulatory, logistical, and market-specific challenges in Europe.- Maintain strong XF-relationships with Network Engineering, Commercial, Design, and Fit-Out teams. Collaborate with DCOs and RDCOs to ensure infrastructure meets operational and network performance expectations.- Define project scope, deliverables, and timelines in collaboration with internal stakeholders and vendor-partners.- Drive execution of new-build and retrofit cable-infra projects (Network, Security, CorpNet), from design to commissioning. Oversee vendor installation activities, ensuring compliance with ByteDance quality, safety, and regulatory standards.- Monitor, document, and track project milestones, reporting on progress, risks, and lessons learned.- Manage and maintain internal project repositories, including SoWs, BoMs, test results, design archives, and as—builts.- Support training, documentation, and knowledge



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