Program Manager, Occupancy Planning Intelligence

JLL supports the Whole You, personally and professionally.
General Job Description
You will join an on-account Occupancy Planning (OP) team working with one of a large technology client. As a Program Manager for OP Intelligence & Excellence, you work closely with OP team leads, country occupancy planners, and account Center of Excellence (COE) teams to:
Establish framework for innovative solutions and tool stacks that elevates the OP team’s capability and efficiency in the long run.
Complete the feedback loop from inception to adoption of OP tools & productized initiatives.
Act as the product owner to ensure timely adoption of new frameworks, address internal user feedback, and drive continuous improvement.
Ensure data and process under our governance is compliant to set standards, and drive audit efforts to continuously monitor and improve our data quality
Your primary focus would be on data management, data structure design, data insight extraction, data harvesting, tools and solution innovation, prototyping.
Key Responsibility
Strategic initiatives
Work with OP leads & country OPs to gather requirements, develop, and implement strategic solutions that expand / enhance OP team capability
Own and manage regional tools and products from initiation, development, deployment, adoption, to iteration
Drive progression of OP team initiatives to ensure timely update, completion, and feedback
Coordinate internal change process to drive effective adoption of all initiatives
Stay up-to-date with latest industry insights and academia researches, identify relevant content and extract tangible/actionable insights for the team
Process improvement
Clearly understand OP and partner team workflows to proactively review and identify opportunities for process improvements
Drive change management processes and ensure regular communication when implementing process improvement initiatives
Program management
Regular connect with JLL HQ and other account teams to learn innovative approaches and best practices, and help OP leads adopt selected practices for Client account implementation
Regular check-in with all initiative owners and work with OP leads to highlight gaps, remove blockers, and provide supports
Govern and audit all relevant space data and OP process
Collect, document, storytell OP case studies and success stories
Skills & Knowledge
Internal & external stakeholder management
Program/Project/Product management
Storytelling & communicating complex ideas with clarity
Functional understanding of complex Google Sheet, SQL queries, Dashboard development & UX
Strategic thinking
Data architecture design
Understanding of occupancy planning work
Business process re-engineering
Ability to comprehend, digest, and simplify complex ideas to relevant insights
Mindset
Agile and flexible
Curious and open to new ideas
Regional mindset and collaborative
Interested in growing in the field
Attention to detail
Experience
5-7 year of relevant experience
Product / project management experience ideally in multinational corporations and/or a regional team
Real Estate industry background, specifically occupancy planning, project management, facility management, and architecture / workplace design
Experience in workplace research and strategy would be desirable
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.