Program Manager, Operational Excellence

Xaxis is looking for a Program Manager to join the APAC Regional Operational Excellence (OE) team for APAC. The OE team works closely with all other teams within the Xaxis family from Engagement and Analytics to Data and Product.

With the rising complexity and diversification of our business, we need a Program Manager to assist us to organise and deliver on multiple workstreams, spanning across global, regional and our local teams.

This role will work across all seniority levels and business units to provide program management and change management support, from the creation of a business case through to the delivery of the desired outcome. Business acumen and a commercial mind-set are essential to ensure that suitable outcomes are achieved across all projects, as is a strong drive and proactivity

**Description**

**3 best things about the job**:

- It’s a great work environment - You will collaborate with a group of diverse and extremely dedicated colleagues who are all passionate about programmatic and making advertising welcome. There is always something new to learn, new challenges to overcome, and new technology to embrace everyday. More so, this is a regional role, giving you exposure to 15 markets across APAC
- Opinions and ideas are highly encouraged, and everyone has a voice at Xaxis. Ambition is expected and passion is admired. We are always open to new ways of thinking from everyone, especially those that will contribute to the overall success of Xaxis.
- You are given significant autonomy to make the role a success.

**Measures of success -**

**In three months**:

- Gain an in depth understanding of how Xaxis fits in the programmatic landscape
- Undergo Xaxis Trading Induction training on the various Xaxis platforms and tools and have an understanding of how Xaxis operates
- Understand the features and metrics used in programmatic buying, the structure of various tables and their linkages, as well as how to procure relevant data sets from DSPs
- Up to speed with the Business Operations processes and initiatives in place for the region
- Build rapport with local teams

**In six months**:

- Independently work on aligned projects to achieve project milestones
- Build a deep familiarity with our clients’ businesses, strategies, and media-buying goals
- Assist in providing instructions for any technical questions related to new products / processes launching in local markets
- Be confident to hold training sessions when needed
- Develop relationships and earn trust with your own team as well as the local market teams
- Support local markets’ request to customize Business Operations platforms in use
- Incorporate enhancements to Business Operations platforms in use
- Continue to refine gaps/processes/tools to improve campaign performance and efficiency

**In twelve months**:

- Be an integral part of the team and add value in all aspects assigned
- Be a trusted advisor to both regional and local markets on Business Operations queries
- Be motivated to always gain best practices from other regions, share good work in the region

**Responsibilities of the role**:
**Programme Management**
- Structures and manages integrated, multi-track projects. Leads the development and tracking of integrated project plans.
- Business case development
- Perform due diligence throughout projects
- Adapts and applies the approach to meet project and global objectives
- Establishes and maintains project communications to each key audience.
- Oversees the development of project deliverables
- Establishes and maintains processes to manage scope over the project lifecycle
- Identifies and manages project issues
- Sets project quality and performance standards. Assesses and manages risk within, and across, multiple projects. Maintains project tracking and information systems

**Business Support**
- Proactively identify areas where business processes can be improved with a view of maximizing effectiveness and efficiencies. These strategic opportunities and special projects may involve platforms and project management
- Ongoing support of Sales Force and other Biz Ops process initiatives
- Be a key POC for Xaxis Offshoring Initiatives
- Collaborate with the Global Biz Ops team on to implement APAC wide solutions
- Create and maintain workflow maps for all key processes across the business, ensuring that they are as streamlined as possible and use these to identify potential efficiency gains
- Analyze monthly business data to understand growth drivers and identify operational challenges and areas for improvement
- Design and develop operational dashboards for business lines and drive business driver analysis

**Strategic Responsibilities**:

- Manage all business stakeholders to implement new technology and changes whilst supporting their needs
- Build effective relationships with both regional and global colleagues from Finance, Marketing, Product and Client Strategy to support business priorities for APAC
- Analyse