IT Helpdesk Support Executive

1 day ago

Singapore BELFOR (ASIA) PTE LTD Full time

We are looking for an IT Helpdesk Support Executive to support the regional business operations. The incumbent will be working alongside with the various members in the IT Department to provide all aspects of helpdesk support to BELFOR (Asia) at HQ level and all regional offices.

Actively agile and operational, the person shall come with practical hands-on experiences accompanied with good academical background knowledge in various aspects of information technologies (i.e., including infrastructures, network, security, hardware and software, etc):
- Key responsibilities:
- Ensure BELFOR (Asia) IT infrastructure is robust and at performing at optimal operational level with minimum downtime
- Provide support to IT Infrastructure Management that covers a) Helpdesk Support to end-users, b) Security and Compliance, and 3) Policy and Documentation
- Ensure tickets are appropriately addressed within the stipulated time frame
- Perform installation and maintain of computer systems, software and networks ensuring its functionality to support the daily business at optimal operational level

Additional Requirements:
- Minimum 5 years of relevant working experience
- Good written and verbal communication
- Ability to diagnose and troubleshoot issues effectively and provide constructive solutions
- Hands-on experiences with Microsoft Windows Server include Active Directory, DNS, DHCP and AD Group Policy
- Hands-on experiences with administration of Microsoft 365 (Office, Teams, Exchange, Azure, AD, Sharepoint, etc.)
- Hands-on experiences with end user computing support on Microsoft Windows 10 and 11
- Familiarity with Firewall, Router, IP Telephony, VPN and TCP/IP Networking configuration
- Familiarity with MDM, patch management and EDR endpoint security and data encryptionAbility to work independently with minimum supervisrion and as a good team player

The person should have good practical troubleshooting experience and handle fundamental IT issues and identify potential risks that may deter/hamper efficiency performance level.

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