IT Helpdesk Support

We are looking for HelpDesk Support Engineer and your role is defined as below: **Role** - Monitor and observe system alerts or out of the normal system behaviours. - Perform consolidation of records for reporting for monitoring, analytics or audit purposes. - Perform post change system health checks to verify that the changes didn't caused undesirable...

An IT service provider in Singapore is seeking a Service Helpdesk Agent to enhance their customer support team. The role involves resolving customer inquiries, documenting issues, and coordinating service requests efficiently. Ideal candidates should possess a diploma and have relevant experience in customer service, alongside strong communication skills and...

Job Highlights 1) We aim for work-life balance. 2) Empathic, Efficient, and Productive company culture. 3) Recognition through incentives. 4) Transport during working hours claimable 5) AWS, Medical and Dental, Annual Health screening benefits 6) 5-day work week 9 am to 6 pm or 8.30 to 5.30 pm. 7) Additional incentives for ad hoc roles What we...

**1. Team Leadership** - Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). - Allocate and prioritize incoming support tickets. - Provide coaching, mentoring, and performance feedback to helpdesk agents. - Manage scheduling, ensuring coverage for different shifts if needed. **2. Technical Support Oversight** - Ensure tickets are...

**HelpDesk Support** - Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required. - Deliver personalized service over the telephone or digital platforms such as live chat to internal users on IT enquiries in an efficient manner - Ability to understand internal users needs and provide...

**Job Summary** As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution. **Key...

Job Description & Requirements a) Incident and Problem Management: (i) Application Support - Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc. - Making support request to issues related to Microsoft Office 365 platform. - Microsoft Office Apps Issues, e.g. OneDrive access issues, etc. - Escalation to L2...

**Helpdesk Ops Support Executive (Shift) (102)**: **Responsibilities**: - Provide 1st level troubleshooting to customers - Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers - Able to do initial diagnostic, categorization, set...

We are looking for an IT Helpdesk Support Executive to support the regional business operations. The incumbent will be working alongside with the various members in the IT Department to provide all aspects of helpdesk support to BELFOR (Asia) at HQ level and all regional offices. Actively agile and operational, the person shall come with practical hands-on...

**IT Helpdesk Support** Job Title: IT Helpdesk Support Work Location: South Area, Singapore **About the Job** **Primary Responsibilities**: 2. Identifying and diagnosing ICT issues, performing L1/L2 troubleshooting and guiding users on resolving them when necessary. 4. Perform equipment checks and maintenance, coordinating repairs or installment of new...