IT Helpdesk Support

3 days ago

Singapore Thatz International Pte Ltd Full time

**IT Helpdesk Support**

Job Title: IT Helpdesk Support

Work Location: South Area, Singapore

**About the Job**

**Primary Responsibilities**:
2. Identifying and diagnosing ICT issues, performing L1/L2 troubleshooting and guiding users on resolving them when necessary.

4. Perform equipment checks and maintenance, coordinating repairs or installment of new accounts and devices.

5. Adhering to security and confidentiality policies, assisting to safeguard and support internal systems and data.

6. Recording of all incidents and cases, collaborating with other IT teams and reporting to higher management when needed.

7. To assist in any other ICT related projects (such as upgrades, changes, maintenance and relocation) or responsibilities as assigned by the company.

**Job Requirements**:
1. Higher NITEC or Diploma in IT, Computer Science, Engineering, or related qualification.

2. Preferably with 2-5 years of relevant working experience.

3. Knowledge in hardware maintenance, IT troubleshooting, ticketing systems, and O365.

4. Possess ITIL Foundation V3 certification.

5. Detail-oriented and meticulous.

6. Problem solver, able to work independently and with others in a team.

7. Good communication skills.

**ARE YOU THATZ ONE?**

**Get in touch**
- Prepare your updated resume (please include your notice period, current salary package with full breakdown such as base, incentives, annual wage supplement, etc.), and expected package.

Please note that your response to this job advertisement and communications with us according to this job advertisement will constitute an informed consent by you to the collection, usage, and/or disclosure of your personal data by Thatz Resources Pte Ltd and her customers to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act.

Best wishes for your job search

Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs and get rewarded.
- **STAY SAFE AND HEALTHY TAKE CARE**_

**Job Types**: Full-time, Contract

Pay: $2,500.00 - $3,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

**Experience**:

- Sales and Marketing in IT industry: 2 years (preferred)

Work Location: In person

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