Helpdesk Support Engineer

**HelpDesk Support** - Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required. - Deliver personalized service over the telephone or digital platforms such as live chat to internal users on IT enquiries in an efficient manner - Ability to understand internal users needs and provide...

**Job Summary** As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution. **Key...

Global role, will be required some OT (will be compensated by OT pay or time off in lieu)As part of the Technical Helpdesk Team, you will provide in-house Helpdesk and Technical support to end users. You will also be involved in the installation, cabling and set-up of workstations, PCs and printers. Responsibilities Provide in-house helpdesk and technical...

**1. Team Leadership** - Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). - Allocate and prioritize incoming support tickets. - Provide coaching, mentoring, and performance feedback to helpdesk agents. - Manage scheduling, ensuring coverage for different shifts if needed. **2. Technical Support Oversight** - Ensure tickets are...

We are looking for HelpDesk Support Engineer and your role is defined as below:RoleMonitor and observe system alerts or out of the normal system behaviours.Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalate.Perform consolidation of records for reporting for monitoring,...

Full Time - Post Date: October 4, 2021 18350 As a Helpdesk Support Specialist, you will get to: - Monitor and observe system alerts or out of the normal system behaviours. - Perform consolidation of records for reporting for monitoring, analytics or audit purposes. - Perform post change system health checks to verify that the changes didn’t caused...

**HELPDESK AND DESKTOP SUPPORT ENGINEER** Company : Delteq Pte Ltd Designation : Helpdesk & Desktop Support Engineer Qualification : Certificate/Diploma In IT related Disciplines Experience : 3 Years and above Full/Contract : Full time (Permanent) Skills/Domain : 3-5 years of working experience in delivering projects and...

We are looking for a IT Helpdesk Technician: Location: Toa Payoh Gross Salary: S$2,400 - IT helpdesk first level support with basic IT skills - Basic experiences with IT troubleshooting - Log incident and Service Request tickets and assigned to respective party - Follow through ticket incidents till case closure - Able to execute instructions from Lv2...

IT HELPDESK ENGINEER(System HelpDesk) - L2, L3)(Salary Range: S$4000~S$5800)Responsibilities:Assist Customer's HQ - in Germany to proceed end-users support tasks.Helpdesk support mainly (Around 15 users at maximum.)Experience in supporting with Microsoft business applications, Proofpoint, Sophos endpoints, Network issues trouble shooting.Monitoring and...

Job Description & Requirements a) Incident and Problem Management: (i) Application Support - Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc. - Making support request to issues related to Microsoft Office 365 platform. - Microsoft Office Apps Issues, e.g. OneDrive access issues, etc. - Escalation to L2...