Helpdesk Support Engineer

2 days ago


Singapore NEURONES IT ASIA PTE. LTD. Full time

We are looking for HelpDesk Support Engineer and your role is defined as below:
**Role**
- Monitor and observe system alerts or out of the normal system behaviours.
- Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
- Perform post change system health checks to verify that the changes didn't caused undesirable behaviours.
- Manage the life cycle of incident tickets from creation, update, escalation to closure.

**Technical Skills required**
- Possess a Nitec, Diploma or Degree preferably in Engineering or Information Technology.
- Work in teams of 12 hours rotation shifts that spans across weekends and public holidays.
- Able to follow documented work instructions and procedures.
- Strong written and verbal command of the English language.


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