Helpdesk Support Specialist

**Job Summary** As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution. **Key...

**Overview** We are seeking an experienced and customer-focused **Senior Helpdesk Specialist**to join our IT support team. This role is responsible for providing advanced technical support, overseeing helpdesk operations, and ensuring the timely resolution of complex IT issues. You will also mentor junior staff, contribute to process improvements, and...

As an Orange Force Helpdesk Specialist, you will be responsible for ensuring that our Command Centre remains an efficient call advisory centre and manage accident reporting appointments for our customers. Your role is pivotal in upholding our values for customer centricity. You will provide our customers with pleasant experiences, patiently attending to them...

**1. Team Leadership** - Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). - Allocate and prioritize incoming support tickets. - Provide coaching, mentoring, and performance feedback to helpdesk agents. - Manage scheduling, ensuring coverage for different shifts if needed. **2. Technical Support Oversight** - Ensure tickets are...

1. Team Leadership Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). Allocate and prioritize incoming support tickets. Provide coaching, mentoring, and performance feedback to helpdesk agents. Manage scheduling, ensuring coverage for different shifts if needed. 2. Technical Support Oversight Ensure tickets are handled efficiently,...

IT Helpdesk Support Specialist - Brazil / Argentina / Chile / Colombia / Peru Job Summary We are looking for a skilled IT Helpdesk Support Specialist to provide technical assistance, manage IT support tickets, and ensure seamless IT operations in a hybrid work environment. This role involves troubleshooting technical issues, maintaining IT systems, and...

As an Orange Force Helpdesk Specialist, you will be responsible for ensuring that our Command Centre remains an efficient call advisory centre and manage accident reporting appointments for our customers. Your role is pivotal in upholding our values for customer centricity. You will provide our customers with pleasant experiences, patiently attending to them...

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data...

IT Helpdesk Support Jobs in Singapore – Join the Tech Team at Singtel IT Helpdesk Support Jobs in Singapore. Singapore is one of Asia's leading technology hubs, and companies across the country require skilled IT support to keep their systems running smoothly. Among the top employers in the tech sector is Singtel, Singapore's largest telecommunications...

Reporting to the Desktop Operations Lead, this role sits in the Technology Solutions department and will provide proactive helpdesk and end user computing support to our business units in Asia. **Responsibilities**: - Log all service requests and incidents into the ticketing system - Measure and report on service delivery performance metrics including...