Senior Helpdesk Specialist

Full Time - Post Date: October 4, 2021 18350 As a Helpdesk Support Specialist, you will get to: - Monitor and observe system alerts or out of the normal system behaviours. - Perform consolidation of records for reporting for monitoring, analytics or audit purposes. - Perform post change system health checks to verify that the changes didn’t caused...

**Job Summary** As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution. **Key...

As an IT Helpdesk Specialist, you will be acting as the “voice” of the company to deliver quality support and service to our client by troubleshooting and resolving their issues, and proactively understand and anticipate issues and requirements, ensure appropriate communication with the clients, and thus building good rapport with them. **Key...

Reporting to the Desktop Operations Lead, this role sits in the Technology Solutions department and will provide proactive helpdesk and end user computing support to our business units in Asia. **Responsibilities**: - Log all service requests and incidents into the ticketing system - Measure and report on service delivery performance metrics including...

**Responsibilities**: - Assist Head of Operations in managing day to day operation of Helpdesk Coordinating internal resources and facilitating work with other teams and drives continuous improvements in operations. - Oversees the Helpdesk operation, setting long term objectives and short term goals to ensure service quality and all KPIs are met - Conduct...

**1. Team Leadership** - Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). - Allocate and prioritize incoming support tickets. - Provide coaching, mentoring, and performance feedback to helpdesk agents. - Manage scheduling, ensuring coverage for different shifts if needed. **2. Technical Support Oversight** - Ensure tickets are...

Headline: IT Helpdesk Support - Join Our Tech-Savvy TeamBody:Are you passionate about technology and helping people solve problems? Do you have a knack for troubleshooting and a friendly, patient demeanor? If so, [Company Name] is looking for an enthusiastic IT Helpdesk Support Technician to join our teamIn this entry-level role, you'll be the first point of...

We're looking for a Helpdesk Specialist to join our IT team, providing technical support across all offices, facilitating internal usage of tools and systems, managing the offices' IT infrastructure, and implementing policies and cross-functional IT initiatives that help enable Snyk to scale globally. The IT team collaborates with all of Snyk's departments...

As an IT Helpdesk Engineer, you will play an instrumental role in supporting our employees across every department, to ensure they have everything they need to successfully do their job. You will onboard new hires and support existing employees with hardware and software that they use daily, responding quickly and efficiently to help troubleshoot and resolve...

To provide IT Helpdesk Support to end users on hardware and software problems, and resolve them in a timely manner. **Key Responsibilities** 1. Incident Management - Follow through all the necessary escalation to the L2 or 3rd Party hardware vendor and also to the supervisor. - Ensure all the information entered into the Incident Management System are...