Helpdesk Support Engineer

7 days ago


Singapore Unison Group Full time

Monitor and respond to system alerts and abnormal behaviours.
- Consolidate records for reporting, monitoring, analytics, and audit purposes.
- Perform system health checks after changes to ensure stability and prevent issues.
- Manage incident tickets throughout their life cycle, including creation, updates, escalation, and closure.

**Requirements**:

- Good experience in IT helpdesk or support engineering.
- Strong knowledge of incident management processes and ITIL practices.
- Familiarity with system monitoring tools and troubleshooting procedures.
- Ability to work in a fast-paced environment with strong problem-solving skills.


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