IT Helpdesk Support

5 hours ago

Singapore WSH Experts Pte Ltd Full time

Job Description & Requirements
a) Incident and Problem Management:
(i) Application Support
- Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.
- Making support request to issues related to Microsoft Office 365 platform.
- Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.
- Escalation to L2 Support.

(ii) General Support
- Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.
- Printer Related Support: Install, Configure, Escalate to Vendor.
- Monthly Random Laptop Checks
- Corporate SIM Card assignment, maintain Mobile number listing.

(iii) Network Support
- Fault reporting: VPN, Internet Connection
- Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network (VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
- Meraki Device Admin, device whitelisting, blacklisting, etc.
- Sophos Central Admin, Device and user group assignment, etc.
- Ruckus Admin, reset Ruckus APs, adjust settings, etc.

(iv) Cybersecurity Support
- Send Staff Advisory
- Create KnowBe4 User
- Daily Firewall Security Checks
- Daily Sign-In Checks

(v) 3CX Support
- Assign extension, install and configure 3CX app, maintain extension listing etc

b) Asset Management:

- Asset Issuance, Loan Issuance, Track and maintain asset listings.
- To assist in stock-taking exercise, if required.
- Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports
- Daily Sign-In Logs Report
- Daily Firewall Security Checks Report
- Daily Helpdesk Ticket Report
- Weekly Helpdesk Ticket Report
- Monthly Helpdesk Ticket Report
- Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff
- Yearly User Licensing Report
- Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.
- Monthly First Response Time Report (Amount of time between a support

ticket submission and the first response from the helpdesk)
- Monthly Resolution Time Report (Time it takes to resolve an issue)

Roles and Responsibilities

First-Level Troubleshooting:The Help Desk must provide first-level troubleshooting for issues, diagnosing software or hardware failures and determining the root cause of problems.
Once the root cause is identified, the Help Desk is responsible for resolving the issue or escalating it to second or higher-level support staff if needed.
Liaising with Third-Party Vendors:If the equipment is under warranty or a maintenance contract, the Help Desk is expected to coordinate with third-party vendors for the replacement of parts or rectification of faults.
Competency Level

a) Good at Operating Systems and Desktop Support (Microsoft Windows)

b) Be able to speak clear and good conversational English

c) Possess good telephony skills

d) Understanding Computer Hardware and Peripherals

e) Network Fundamentals and Troubleshooting

f) Essential Cybersecurity knowledge

g) IT Service Management and Help Desk Operations

**Job Requirement**:
NA

**Job Overview**:
- Date Posted
- March 5, 2025- Location
- Islandwide- Offered Salary:

- $3000 - $3000 / month- Experience
- 2- Qualification
- None- Position Level
- Executive- Number Of Vacancies
- 5

**WSH Experts Pte Ltd**:

  • HelpDesk Support Engineer

    3 days ago

    Singapore Neurones IT Asia Full time $40,000 - $60,000 per year

    We are looking for HelpDesk Support Engineer and your role is defined as below:RoleMonitor and observe system alerts or out of the normal system behaviours.Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalate.Perform consolidation of records for reporting for monitoring,...

  • IT Helpdesk Support

    4 days ago

    Singapore People Profilers Full time

    Global role, will be required some OT (will be compensated by OT pay or time off in lieu)As part of the Technical Helpdesk Team, you will provide in-house Helpdesk and Technical support to end users. You will also be involved in the installation, cabling and set-up of workstations, PCs and printers. Responsibilities Provide in-house helpdesk and technical...

  • IT Helpdesk Support

    6 days ago

    Singapore People Profilers Pte Ltd Full time

    Job Details Location: Town, MNC Work week: 5 days, 9am to 6pm Salary: up to $4,000Global role, OT required: will be compensated by OT pay or time off in lieu Overview As part of the Technical Helpdesk Team, you will provide in-house Helpdesk and Technical support to end users. You will also be involved in the installation, cabling and set-up of workstations,...

  • IT Helpdesk Support

    1 week ago

    Singapore PEOPLE PROFILERS PTE. LTD. Full time

    Location: Town, MNC • 5 days work week, 9am to 6pm • Salary: up to $4,000 • Global role, will be required some OT (will be compensated by OT pay or time off in lieu) As part of the Technical Helpdesk Team, you will provide in-house Helpdesk and Technical support to end users. You will also be involved in the installation, cabling and set-up of...

  • Helpdesk Support

    5 hours ago

    Singapore J P INFOTEC PTE. LTD. Full time

    **HelpDesk Support** - Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required. - Deliver personalized service over the telephone or digital platforms such as live chat to internal users on IT enquiries in an efficient manner - Ability to understand internal users needs and provide...

  • IT Helpdesk Support Jobs in Singapore

    1 week ago

    Singapore Newspaper WordPress Full time

    IT Helpdesk Support Jobs in Singapore – Join the Tech Team at Singtel IT Helpdesk Support Jobs in Singapore. Singapore is one of Asia's leading technology hubs, and companies across the country require skilled IT support to keep their systems running smoothly. Among the top employers in the tech sector is Singtel, Singapore's largest telecommunications...

  • IT Helpdesk Support Jobs in Singapore

    2 weeks ago

    Singapore Newspaper WordPress Full time

    IT Helpdesk Support Jobs in Singapore – Join the Tech Team at Singtel IT Helpdesk Support Jobs in Singapore. Singapore is one of Asia's leading technology hubs, and companies across the country require skilled IT support to keep their systems running smoothly. Among the top employers in the tech sector is Singtel, Singapore’s largest telecommunications...

  • Helpdesk Support Engineer

    1 week ago

    Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

    Perform L1 Helpdesk Support work consisting of the following scope of work - Perform L1 investigation for problem report and provide resolution. - cRoute to L2 or other parties for issues that cannot be resolved by L1. - Coordinate with L2 and other teams for resolution. - Prepare and generate reports required for helpdesk reporting (eg. user login, number...

  • Helpdesk Support Specialist

    2 days ago

    Singapore ERP21 Pte Ltd Full time

    Full Time - Post Date: October 4, 2021 18350 As a Helpdesk Support Specialist, you will get to: - Monitor and observe system alerts or out of the normal system behaviours. - Perform consolidation of records for reporting for monitoring, analytics or audit purposes. - Perform post change system health checks to verify that the changes didn’t caused...

  • Helpdesk Support Engineers

    1 week ago

    Singapore HELIOS SYSTEMS PTE. LTD. Full time

    **Helpdesk Support Engineers for Level 1 Sharepoint!!*** Job Requirements: - IT helpdesk first-level & above support - Managing hotline and mailbox dedicated for Sharepoint issues - Logging of tickets for Sharepoint-related incidents into the ticketing system - Level 1 troubleshooting and support for Sharepoint-related issues (Identify the issue, register...