IT Service Delivery Manager

**About Us**:
At Parkar, we stand at the intersection of innovation and technology, revolutionizing software development with our cutting-edge Low Code Application Platform, Vector.ai. For almost a decade, our expertise has expanded to four countries, offering a full range of software development services, including product management, full-stack engineering, DevOps, test automation, and data analytics.

Vector.ai, our pioneering Low Code Application Platform, redefines software development by integrating over 500 modular code components. It covers UI/UX, front-end and back-end engineering, and analytics for a streamlined, efficient path to digital transformation through standardized software development and AIOps.

Our commitment to innovation has earned the trust of over 100 clients, from large enterprises to small and medium-sized businesses. We proudly serve key sectors like Fintech, Healthcare-Life Sciences, Retail-eCommerce, and Manufacturing, delivering tailored solutions for success and growth.

At Parkar, we don't just develop software; we build partnerships and pave the way for a future where technology empowers businesses to achieve their full potential.

**Role Overview**:
We are looking for a self-motivated rounded IT professional with prior experience in managing multiple IT Development and Support (ASM) teams in an outsourced environment in BFSI (Banking, Financial Services & Insurance) domain.

The primary KPP would be delivery excellence parameters, customer satisfaction index and P&L responsibility.

**Responsibilities**:

- Having managed large Development and Production Support teams in an onsite offshore environment involving more than 100+ FTEs.
- Domain knowledge on Payments, Channels and wealth management.
- Experience of working in multi-vendor environment.
- Good Project management experience/knowledge using various project management methodologies like Agile Scrum/Kanban, Waterfall, Iterative etc.
- Should be certified in Project management practices and Agile WoW.
- Should have experience managing delivery in BFSI domain, Retail Banking and Payments exposure
- Should have experience background in Development, Testing.
- Experience in managing project delivery in cloud technologies
- Prior experience in managing multi-ethnic, multi-geo teams.
- Understanding IT outsourcing engagement and commercial models.
- Ability to demonstrate through experience the understanding and implementation of ITIL process, good understanding of productivity improvement levers to achieve efficiency of operations.
- Manage overall team’s service quality and lead in any service recovery issues with Clients.
- Ability to manage the Fixed price engagement - should be able to demonstrate how scope, schedule and budget are managed effectively.
- Ability Demonstrate good technical acumen by having strong technical background for effective management of the team.
- Excellent customer orientation and communication skills.
- Experience of managing/ participating in RFP/Bid process including Due Diligence.

**Requirement**:

- 10-15 years of IT experience, with prior exposure to BFSI delivery management.
- Proven experience managing large IT teams (100+ FTEs) in outsourced, multi-geo, and multi-ethnic setups.
- Strong knowledge of Payments, Channels, Retail Banking, and Wealth Management.
- Certified in Project Management (PMP/PRINCE2) and Agile methodologies (Scrum/Kanban).
- Hands-on background in development and testing, with understanding of cloud delivery models.
- Strong experience with IT outsourcing models, ITIL processes, and productivity improvement strategies.
- Demonstrated ability to handle service recovery situations and maintain client confidence.
- Experience in transition management, including vendor transitions, is an advantage.
- Excellent customer orientation, stakeholder management, and communication skills.

**Good to have**
- Understanding IT outsourcing engagement and commercial models.
- Prior experience of managing transitions including transition from incumbent vendors

**Non-Technical / Soft Skills**
- Willingness to learn new technologies and ability to adopt to work in a corporate environment.
- Outstanding communication skills both oral and written, technical and non-technical and the ability to work with diverse group of individuals in a professional environment.
- Ability to communicate both oral and written with client mid/senior management professionals.
- Ability to present status report in a senior management forum and ability to articulate and answer questions.
- Good Negotiation and interpersonal skills.
- Good Team player.

**Education**:

- Bachelor's degree in computer science, engineering or similar domain.
- Related professional/technical qualifications will be advantageous although not mandatory.