Program Delivery Lead

**Who We Are**

**Build. Scale. Sustain.**

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. **We do the right thing, and we do it right.**We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.
- We are **small enough to care locally, big enough to deliver globally** (5 continents, 18 offices, +500 experts from +50 nationalities)
- We are **robust and resilient** (100% independent and 0 debt)
- We are **entrepreneurs and passionate experts**: We invest in what we genuinely believe and work as a collective intelligence
- We are **positive, courageous, caring, doers and committed to excellence**

**Your Role**
- Lead the successful delivery of multiple complex projects for various clients, fostering strong stakeholder relationships and promoting account growth
- Champion PALO IT's Gen-e2 AI-enhanced delivery approach to boost team productivity and efficiency while building high-performing teams
- Serve as a trusted advisor to clients, adeptly managing complex stakeholder environments and ensuring smooth alignment between technical delivery and business goals
- Contribute to business growth through pre-sales activities, providing delivery expertise, effort estimation, and SOW development
- Partner with cross-functional teams at all levels to establish delivery strategies, manage project risks, and maintain consistent agile practices
- Drive continuous improvement by analysing metrics, optimising processes, and cultivating long-term client partnerships
- Provide people management to consultants and delivery team members, supporting their career growth, performance development, and overall well-being
- Report directly to the country Managing Director on portfolio health, delivery performance, and strategic initiatives

**Who You Are**
- An experienced delivery professional with a strong record of managing multiple projects and diverse client relationships
- A confident leader who fosters collaboration, boosts team performance, and empowers teams to experiment and innovate
- Experienced people manager, with a track record of coaching, mentoring, and supporting individuals in their professional growth.
- Adept at handling complex stakeholder interactions, balancing various priorities, and ensuring high client satisfaction
- Skilled in agile methodologies with the ability to customise practices based on project size and team needs
- An independent professional who maintains clear communication while appropriately escalating issues
- Enthusiastic about using AI and new technologies to improve delivery processes and team efficiency
- Knowledgeable about Singapore regulations and client governance standards

**Qualifications & Experience**
- Proven track record in delivery leadership roles within technology consultancy environments
- Demonstrated experience collaborating with software engineers, product designers, business analysts, and product managers
- Relevant delivery or agile certifications highly regarded
- Tertiary qualification or equivalent professional experience

**Location & Working Arrangements**
- Singapore office location with hybrid working arrangement
- Flexible work options to support client engagement and team collaboration

**More About PALO IT**

We're eager to adapt to change, learn from our experiences and move to meet our planet's urgent needs. We are continuously taking action to:

- Become a climate net-zero company
- Deliver projects with a positive impact
- Train 100% of our workforce on impact
- Achieve B Corp certification among all our offices across the globe
- Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

**What We Offer**
- Stimulating working environments
- Unique career path
- International mobility
- Internal R&D projects
- Knowledge sharing
- Personalised training
- Entrepreneurship & intrapreneurship

For more on our team culture and benefits, check out our careers page.
- PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law._
- Protecting your privacy and the security of your _data_ are longstanding top priorities for Palo-IT._
- Your personal _data_ will be processed for the purposes of managing Palo-IT's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the result