Service Desk Engineer

2 weeks ago

Central Region, Singapore Alphaeus Pte Ltd Full time $40,000 - $60,000 per year

Job Overview

As a Desktop Support Engineer, your primary responsibility is to provide IT support to hospital staff whenever end users encounter any IT-related issues.

Responsibilities:

  • Perform troubleshooting for client platform related problems.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
  • Provide timely status updates to relevant parties.
  • Perform service requests related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Involved in client platform implementation/upgrade project.
  • Manage client platform implementation/upgrade project.
  • Perform research/evaluation of client platform tools.
  • Provide systems related technical advice to customers or project team.
  • Manage client platform management systems.
  • Manage systems changes through change request process & provide status reports to the relevant parties.
  • Perform client platform related presales tasks.
  • Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
  • Ensure service level meets requirement. Propose and implement action plans when required.
  • Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements:

  • Good command in English to liaise with different entities
  • Candidate must possess at least NITEC/Higher NITEC and above
  • IT savvy / Basic Understanding of IT
  • Comfortable working in healthcare environment
  • Comfortable take MMR & TDAP Vaccine  (Claimable)

Details:

  • Entry Level, No Experience Required
  • On Job Training Provided

Contract type :

  • 1 month

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