Air Freight Officer

6 days ago


East Region, Singapore KLN Logistics Centre (Tampines) Pte Ltd Full time $40,000 - $80,000 per year

Responsibilities:

  • Booking of flights with airlines
  • Arrange shipments with customers and contractors
  • Maintain good relationships with both internal and external stakeholders
  • Handle all customers' enquiries timely and effectively
  • Work closely with internal operations to meet customer's requirements
  • Ensure compliance with customer's Standard Operating Procedures
  • Ensure all data are updated correctly in system
  • Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
  • Track and monitor shipments status and inform customer accordingly
  • Monitors progress to achieve month end targets
  • Work with billing team to close off jobs and issue invoice
  • Take charge of supplier's invoice disputes
  • Take lead in issue resolutions
  • Implement improvements to enhance service capability within the team
  • All other ad-hoc work instructions from Supervisor / Manager

Requirements:

  • Diploma in Supply Chain or related module equivalent and above
  • At least 2 years of related experience in freight forwarding industry
  • Strong knowledge in freight forwarding operations
  • Proficient in Microsoft Office (Outlook, Excel, Powerpoint etc)
  • Communication skills
  • Able to multitasking and ability to manage time effectively
  • Problem-solving

Working Location: Alps Avenue / Changi Cargo Complex



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