Air Freight Specialist

POSITION SUMMARY

C.H. Robinson is seeking a Global Forwarding Agent(Air Freight) to join our Air team in Singapore, where you'll play a key role in ensuring the smooth execution of complex international shipments. Your work will directly impact customer satisfaction and operational excellence across our global forwarding network.

In this role, you'll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes.  You will come out of this experience ready to be part of a high-performing team.

If this all sounds good, let's talk more about what you'll be working on.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

·       Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

·       Understand and input applicable financial components of shipments to generate correct billing for customers

·       Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

·       Execute/Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

·       Create, maintain, and update shipments in Navisphere, ensuring accurate data

·       Full understanding of pricing.  Provides quotes based on needs of customer and network

·       Provides track and trace service to customers and generates shipment documents

·       Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

·       Builds great relationships with customers, responding timely and following up on issue resolution

·       Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors

·       Promote a positive working relationship for all team members

·       Participate, as needed, in new customer implementations and business meetings

Other Activities:

·       Ensure customer SOPs are maintained and adhered to

·       Work according to CHR, local and global laws, regulations and procedures

·       Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

·       High school diploma or GED

·       Minimum 1-3 years of Global Forwarding experience

·       Proficiency in Microsoft Office Suite of programs

·       Fluent in English (written and verbal)

Preferred:

·       Associate's or bachelor's degree in related field

·       Values a diverse and inclusive work environment

·       Excellent communication, prioritization, and multi-tasking skills

·       Proven track record of strong customer service skills, interacting with customers and being client focused

·       Excellent follow up with customers and the network

·       Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

·       High level of attention to detail

·       Ability to work in a fast-paced and deadline-driven environment

If this sounds like the job for you, let's talk We can't wait to hear from you

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.