Customer Service

3 days ago


East Region, Singapore Global Airfreight International Pte Ltd Full time $40,000 - $80,000 per year

Specific Job Role/ Scope:

  • Air Export shipment specialist - Aviation / Time Critical accounts.

Responsibilities and Duties:

  • Work closely across internal/ external departments to ensure smooth handling all aviation & time critical shipments.
  • Liaise with Shippers/ OA/ Consignee/ Purchaser.
  • Follow up with shipper/ customer on cargo readiness and required documentation.
  • Ensure all external customers' queries are acknowledged, while all internal emails are responded within stipulated timeframes.
  • Liaise with airlines on cargo space arrangements and ensure lead times are met.
  • Request assistance from pricing team for adhoc rates when requires.
  • Execute shipping documents (AWB).
  • Send pre-advice to OA and customer after finalizing the shipping documents.
  • Liaise with warehouse personnel with regards of cargo handling and discrepancies (if any).
  • Ensure all shipment lodged and pre alert sent via various portal correctly.
  • Update uplift information for certain projects.
  • Ensure a proper shift handover.
  • Other general administrative/ adhoc duties assigned by the management/ HOD

Qualification:

  • Diploma/NITEC in Aviation/Airport Operations or equivalent
  • Possess good communication skills
  • Good team player


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