Customer Service

11 hours ago


East Region, Singapore Workle Pte Ltd Full time

Mon to Fri 9am – 5.30pm (Mon to Fri) 9am – 1pm (Alternate Sat)

East Area

16 Days Annual Leave

Performance Allowance + AWS

͙Job Scope:


• Direct Contact with Customers with outstanding friendly and reliable service offered


• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking


• Check on the Export Documents Compliance when processing the export work order


• Apply the correct export permit and other export custom processed on timely manner


• To answers all call within 3 ringing tone (without fail)


• Monitor the onboard status without fail and to informed customer on any irregularity


• Good communication among all related department concern Eg Ops , Warehouse , Traffic , planning team


• Always ensuring that the Airfreight rates apply is correct and updated .


• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement


• Ensure that all monthly customer report is submitted on timely manner without fail

Requirements:

  • Proficient in Microsoft applications due to job nature
  • 2 year's experience within the same industries / field

EA License No: 19C9611 

EA Personnel Reg No: R Tracia Ling Qian Hui



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