Customer Service Intern
6 days ago
What will you deliver?
Demonstrate customer service excellence by receiving, fulfilling and following up on account orders and enquiries within a stipulated timeframe, and ensuring timely dispatch and delivery of product orders.
Prepare sales orders, delivery orders, invoices and other necessary documents to Customers
Expedite and monitor delivery from Principals/Suppliers
Process and expedite customers' orders
Leverage from internal network for existing pricing and manage freight effectively to ensure cost optimization.
Liaise with Logistics to ensure goods are delivered on time
Ensure customer order data accuracy in the ERP - AX.
Process billing timely to ensure smooth accounts receivable. You also process credit notes and debit notes when required.
Prepare quotations and perform contract review
Follow up on quotations sent out to customers
Provide after sales support to customers
Create PIM for new products
Keep master list and pricing related documents updated.
Provide accurate periodic and adhoc reports.
Manage and provide system filing to allow for quick retrieval of information
Ensure world class customer service is achieved.
Ensure compliance with Sonepar Singapore's sales policies and procedures.
Identify and address any issues not resolved to higher management.
Key Qualifications
Diploma in related discipline, minimum GCE 'O' level
Excellent customer service and organizational skills
Possess problem-solving skills
Able to work under pressure and prioritize work
Excellent attention to details
Proficient in PC applications such as Excel and Word
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