Customer Service Assistant

2 days ago

East Region, Singapore TheSeafoodCompany Pte Ltd Full time $30,000 - $60,000 per year

About Us

TheSeafoodCompany is a leading seafood and grocery items company headquartered in Singapore, dedicated to sourcing, processing, customising and supplying premium seafood to hotels, restaurants, retailers, and partners both locally and globally. As the parent company, we also own and operate Seaco, our direct-to-consumer brand bringing restaurant-quality seafood directly to homes across Singapore.

Key Responsibilities:

1. Order Processing:

  • Receive and review customer orders, ensuring accuracy and completeness.
  • Input orders into the system accurately and in a timely manner.
  • Coordinate with various departments to ensure order fulfilment within specified timelines.
  • Lead and see-through end-to-end delivery process of orders (from arrangement of deliveries to delivery date)
  • Handle returns enquiries and provide clear guidance to customers on return process.
  • Handle all claim matters on defects and wrong pricings, etc.

2. Customer Communication:

  • Communicate with customers regarding order status, delivery timelines, and any relevant updates.
  • Handle customer inquiries and concerns professionally and efficiently.
  • Provide proactive communication to customers regarding any potential delays or issues.
  • Follow up to resolve any issues that arises.

3. Issue Resolution:

  • Investigate and resolve order-related issues promptly and effectively.
  • Collaborate with cross-functional teams to address any challenges in the order fulfilment process,
  • To resolve feedback and address operation challenges.
  • Proactively identify opportunities for process improvement to enhance overall customer satisfaction.

4. Documentation and Record Keeping:

  • Maintain accurate and up-to-date records of customer orders, interactions, and resolutions.
  • Prepare and maintain reports related to order processing metrics.

5. Collaboration:

  • Work closely with the Sales, Warehouse, and Logistics teams to optimize order fulfilment processes.
  • Collaborate with internal stakeholders to ensure alignment on customer expectations and delivery commitments.
  • Foster a positive work environment.

Qualifications:

  • Possess a Diploma or equivalent
  • 1 years of proven experience in customer service, order management, or a related role.
  • Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
  • Strong organizational and multitasking abilities.
  • Attention to detail and a commitment to accuracy.
  • Problem-solving skills with a proactive and customer-centric approach.
  • Proficiency in using order management systems and related software.

Preferred Skills:

  • Familiarity with order processing systems.
  • Prior experience in a fast-paced customer service environment.
  • Knowledge of supply chain and logistics processes.
  • Ability to adapt to changing priorities and thrive in a dynamic work environment.

  • Customer Service Assistant

    2 weeks ago

    East Region, Singapore DUSIT THANI Full time $35,000 - $45,000 per year

    Job Summary:We are seeking a customer-focused and reliable individual to join our team as a Customer Service Associate (CSA) at our golf facility. This role plays a key part in delivering exceptional service to both members and guests by handling inquiries, processing fees, managing reservations, and supporting day-to-day operations at the driving range. The...

  • Government Customer Service Assistant

    2 days ago

    East Region, Singapore ScienTec Consulting Pte Ltd Full time $25,000 - $35,000 per year

    No Interview Needed Government Contract Role – Island-Wide Duration: Jan 2026 – Mar month contract, renewable) Salary: $2,580/month Location: Island-wide (assigned based on nearest location) Working Days & Hours: 4 weekdays + 1 weekend, 9am–6pm / 1pm–10pm (roster basis) Why you'll love this role: Hassle-free application – NO interview...

  • Admin Assistant cum Customer Service Officer

    2 weeks ago

    East Region, Singapore Capital Human Resource Management Pte. Ltd Full time $30,000 - $90,000 per year

    Our Client, in the Retail Industry located in Ubi has opening for Admin Assistant cum Customer Service Officer.5 Days work week / 9.30am - 5pmExcellence working environmentWorking Location: EastResponsibilities: Administrative & Data EntryPerform accurate data entry using Excel and internal systems.Create and process Transfer In (TI), Purchase Orders (PO),...

  • Customer Service

    1 week ago

    East Region, Singapore GMP Group HQ Full time $3,200 per year

    Job Description:Act as the main point of contact between customers and the workshop, ensuring clear and efficient communication.Coordinate the workflow between customers, technicians, and the parts team to support smooth service operations.Liaise with technicians to provide timely and accurate vehicle status updates to customers.Apply automotive knowledge,...

  • Customer Relations Assistant, Slot Machine Operations

    2 days ago

    Central Region, Singapore SAFRA National Service Association Full time $30,000 - $40,000 per year

    Job PurposeThe Customer Relations Assistant is responsible for managing and ensuring the smooth operation of the Slot Machines Room, maintaining high standards of customer service, and adhering to all security protocols. This role involves handling cash transactions, ensuring compliance with internal auditing standards for ISO certification, and meeting...

  • Customer Service Executive

    2 days ago

    East Region, Singapore AlwaysHired Pte. Ltd. Full time $30,000 - $60,000 per year

    Customer Service ExecutiveResponsibilitiesProvide efficient and accurate sales administrative support to ensure seamless process flow and high levels of customer satisfaction.Assist Account Managers in preparing and submitting sales quotations, ensuring accuracy and timely follow-up on customer enquiries.Respond promptly to customer requests regarding...

  • Customer Service Assistant

    1 week ago

    West Region, Singapore FoodXervices Inc Pte Ltd Full time $13,200 - $144,000 per year

    FoodXervices Inc is one of the top foodservice distributors in Singapore, servicing over 4800 clients ranging from top hotels and restaurants, airlines, and cafes, fast food chains and culinary institutions.We are urgently looking for an office based Customer Service Assistant to join our team. This role is 100% remote work.The ideal candidate should have a...

  • Customer Service Officer

    2 weeks ago

    East Region, Singapore PERSOL Full time $30,000 - $40,000 per year

    Our client is one of the top financial institutions and looking for customer service orientated individuals motivated to provide quality service and support customers.Contract: 12 months subject to renewalLocation: Changi Business Park or JurongSalary: Allowances (up to $1000)Job responsibilities:Deliver personalized service over the telephone to customers...

  • Customer Service Officer

    2 weeks ago

    East Region, Singapore Go-Ahead Singapore Full time $30,000 - $60,000 per year

    Working Hours:3 days with alternate 4 days work week7.30am - 8pm9.30am - 10pmJob Responsibilities:Provide excellent customer service to customers.Attend to all walk-in enquiries from customers.Handle lost-and-found enquiries.Handle customers phone call enquiries.Ensure customer enquiry are properly addressed and escalate customer complaints to related...

  • Customer Service Assistant

    2 weeks ago

    West Region, Singapore Toll Logistics (Asia) Limited Full time $40,000 - $80,000 per year

    Job Description Join Toll's Automotive Division Toll is looking for a Customer Service Assistant to join our Automotive team in SingaporeKey ResponsibilitiesUpdate and maintain WMS records for inbound, outbound, import/export shipments, duty payments, and car movements.Manage daily inventory records, location plans, and ensure accurate reporting across...