Customer Service Executive

2 days ago

East Region, Singapore AlwaysHired Pte. Ltd. Full time $30,000 - $60,000 per year

Customer Service Executive

Responsibilities

  • Provide efficient and accurate sales administrative support to ensure seamless process flow and high levels of customer satisfaction.
  • Assist Account Managers in preparing and submitting sales quotations, ensuring accuracy and timely follow-up on customer enquiries.
  • Respond promptly to customer requests regarding quotations, product information, and license or maintenance renewals.
  • Verify pricing details and coordinate with the Purchasing team for the issuance of purchase orders.
  • Process confirmed sales orders and ensure all related documentation is properly maintained.
  • Liaise with the Operations team to coordinate deliveries and address customer delivery requirements.
  • Escalate maintenance or support-related issues to the relevant teams for timely resolution.
  • Collaborate closely with Account Managers to support business objectives and sales performance targets.
  • Maintain systematic documentation and ensure data integrity within the company's systems.
  • Support Account Managers in tender preparation, liaising with suppliers and technical teams as required.
  • Track and follow up on tender progress and status updates.
  • Develop and sustain strong relationships with customers to identify additional business opportunities and contribute to revenue growth.
  • Perform other administrative tasks and ad-hoc duties as assigned by the management.

Requirements

  • Minimum GCE 'O' Level qualification with 2 to 3 years of customer service experience, preferably within the Information Technology or System Integration industry.
  • Strong customer-centric mindset with excellent communication and problem-solving skills.
  • Meticulous, proactive, and able to work effectively in a team-oriented environment.

Work Environment

  • Professional and collaborative office setting.
  • Supportive culture with work-life balance and flexible working arrangements.
  • Comprehensive training and development opportunities provided.
  • Access to premium office building facilities including swimming pool, gymnasium, tennis court, and BBQ area.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at

Cheong Chaw Yong | Registration Number: R | AlwaysHired Pte Ltd

EA Licence No: 24C2293

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