Customer Service Assistant

2 days ago

East Region, Singapore DUSIT THANI Full time $35,000 - $45,000 per year

Job Summary:

We are seeking a customer-focused and reliable individual to join our team as a Customer Service Associate (CSA) at our golf facility. This role plays a key part in delivering exceptional service to both members and guests by handling inquiries, processing fees, managing reservations, and supporting day-to-day operations at the driving range. The successful candidate will also help supervise junior staff, assist with inventory and event coordination, and liaise with other departments to maintain facility standards. Strong communication skills, basic computer proficiency, and a team-oriented attitude are essential for success in this role.

Key Responsibilities:

  • Provide a high level of customer service and assist in members' and guests' inquiries
  • Collect ball fees, Toptracer Range fees, and ball card top-up fees
  • Assist with bay reservations for members and the public (phone, email, in-person)
  • Supervises and directs junior level CSA in the golf shop as well as field attendants
  • Assist to manage the receiving and processing of new inventory in the shop
  • Assist to stage and prepare club activities and leagues being organized at the driving range
  • Liaise with other departments such as housekeeping, and engineering to report facility issues for a timely resolution.

Requirements:

  • Post-secondary education is an asset but not required
  • Strong customer service skills in person and over the phone
  • Proficient in basic computer software (MS Office and similar)
  • Reliable, punctual, and eager to be part of a service-oriented team

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