Customer Service Assistant

1 day ago

Changi East Region, Singapore dnata Full time $30,000 - $60,000 per year

Customer Service Assistant I
Summary
The Customer Service Assistant I/II provides assistance to customers at check-in counters. He/she ensures that passengers' details match the information on travel documents and handles customer issues regarding flight operations and automated check-in systems. To maintain a safe working environment, he/she complies with all safety and/or security standards and reports safety and/or security breaches to officers and supervisors.

The Customer Services Agent demonstrates professional behaviour when responding to passenger complaints and acts as a service ambassador for the organisation. He/She works in shifts to accommodate round-the-clock flight arrivals and departures. He/She is physically strong to assist passengers with lifting of their baggage. Furthermore, he/she is service-oriented, possesses good communication skills as well as handles passengers with special needs in an appropriate manner.

Duties And Responsibilities
Provide quality customer services

  • Service customers at the check-in counters
  • Verify passengers' identities at the gates
  • Verify information on travel documents, passports and/or visas
  • Provide support to special needs customers
  • Handle customer issues regarding irregular flight operations
  • Process customer documentation
  • Handle customer issues regarding automated check-in systems

Uphold safety and/or security standards

  • Interpret and follow individual safety and/or security standards in the workplace
  • Identify and report breaches of safety and/or security standards in the workplace
  • Perform any ad-hoc duties as assigned by the reporting manager or department head

Operations

  • Leads and manages the boarding gates in coordination with turnaround aircraft activities to ensure the safe and timely departure of flights.
  • Monitors and ensures that the agreed service requirements for the respective airlines are effectively implemented, including boarding sequence and hand baggage collection.
  • Oversees activities at the boarding gate, ensuring accurate reconciliation of boarding passes with the manifest and passenger boarding figures, and provides "Boarding Complete?" clearance to the FIC/GD/TCO.
  • Implements airline-specific boarding procedures and announcements to ensure a smooth boarding process.
  • Updates flight details on gate screens to keep passengers informed and updated.
  • Communicates promptly with FIC/GD/TCO regarding passenger offloads or no-shows, ensuring that necessary arrangements (e.g., offloading baggage, updating load sheets) are carried out smoothly, safely, and efficiently.
  • Operates aircraft passenger loading bridges for both arriving and departing flights, adhering to safety and operational procedures to prevent any potential ground damage to the aircraft.
  • Reviews passenger boarding numbers to ensure accurate reconciliation with the manifest.
  • Maintains communication with the crew and airline representatives to keep all key stakeholders informed about important flight details.
  • Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

  • Minimum GCE 5 "N" levels and above
  • Customer service experience preferred

  • Customer Relations Assistant

    2 weeks ago

    East Region, Singapore SAFRA National Service Association Full time $30,000 - $60,000 per year

    Job PurposeThe Customer Relations Assistant is responsible for managing and ensuring the smooth operation of the Slot Machines Room, maintaining high standards of customer service, and adhering to all security protocols. This role involves handling cash transactions, ensuring compliance with internal auditing standards for ISO certification, and meeting...

  • Customer Service Officer

    1 week ago

    Changi, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    **The Job**: - Handle telephone/walk-in enquiries regarding bungalow bookings and reservations - Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay - Ensure seamless and smooth check in/out of guests/members - Collect payment for bungalow rentals and facilities usage - Compile and tally...

  • Customer Service Assistant

    24 hours ago

    East Region, Singapore dnata Singapore Pte Ltd Full time $104,000 - $130,878 per year

    SummaryThe Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for...

  • Temporary Customer Service Officer

    2 days ago

    Changi, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    **The Job**: - Handle telephone/walk-in enquiries regarding bungalow bookings and reservations - Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay - Ensure seamless and smooth check in/out of guests/members - Collect payment for bungalow rentals and facilities usage - Compile and tally...

  • Full-time Customer Service Officer

    5 days ago

    East Region, Singapore National Service Resort & Country Club Full time $30,000 - $60,000 per year

    The Job:Daily Operations· Manage bookings, amendments and cancellations of villa bookings for Sealand Villa on daily basis.· Ensure smooth daily operations of the check-in reception, e.g., ensure seamless and smooth check in/out of guests.· Handle online/telephone/walk-in enquiries regarding villas booking and reservation.· Collect payment for villas...

  • Customer Service Specialist

    2 days ago

    Changi, Singapore DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **About the position**: The Customer Service Specialist is primarily responsible for the liaising with DSV’s customers and coordinating with the operation team,...

  • Customer Service

    2 weeks ago

    East Region, Singapore Tribecar Pte Ltd Full time $104,000 - $130,878 per year

    Job Description & RequirementsTribecar is the leading station-based car-sharing operator in Singapore.Members of the service use their smartphone to gain access to Tribecar's rental cars that are parked at over 450+ convenient locations (i.e. right beside MRTs) in Singapore. The service is accessible 24 by 7 with no minimum booking length.This on-demand...

  • Customer Service Assistant

    1 week ago

    East Region, Singapore TheSeafoodCompany Pte Ltd Full time $30,000 - $60,000 per year

    About UsTheSeafoodCompany is a leading seafood and grocery items company headquartered in Singapore, dedicated to sourcing, processing, customising and supplying premium seafood to hotels, restaurants, retailers, and partners both locally and globally. As the parent company, we also own and operate Seaco, our direct-to-consumer brand bringing...

  • Customer Service Officer

    1 week ago

    Changi, Singapore U3 InfoTech Pte Ltd Full time

    **Responsibilities** - **Responsibilities**: - To attend, handle and assist all customer enquiries coming through various customer service channels on loan related matters including loan retention and assist in making outbound calls when required. - Ability to understand customers’ needs and provide appropriate solutions and attention - Review customer...

  • Customer Service

    1 day ago

    East Region, Singapore Modern Link Pte Ltd. Full time $3,200 - $4,000 per year

    Job Summary:We are looking for a friendly and proactive Customer Service / Administrative Assistant to be the first point of contact for our customers and support the daily operations of the business.The primary focus of this role is delivering excellent customer service, while also handling administrative tasks to support the smooth running of the office...