Customer Service Assistant

1 week ago


Changi, Singapore KWE - Kintetsu World Express (S) Pte Ltd Full time

**Air Export / Import Customer Service**

**Job Scope**
- Attend to customers’ inquiry
- Prepare and process Air Export booking request
- Arrange for collection of cargo at customers’ premise
- Provide booking confirmation and flight details to customers
- Mange customers’ expectations and complaints
- Correspond with overseas offices on shipment status and inquiries
- Verify invoices from vendor
- Prepare customers’ report

**Requirement**
- Must be familiar with Microsoft Word and Excel
- Must be able to work independently
- Must possess a sense of urgency and responsibility in work
- Prior work experience in this industry is not required, but will be advantageous if have
- 5.5 days work week (Mon to Fri : 8:30am to 5:30pm) Sat 8:30am to 12:30pm (after confirmation, Alt Sat only)
- Transport Allowance available

**Job Types**: Full-time, Permanent, Contract, Fresh graduate
Contract length: 12 months

**Salary**: $1,800.00 - $2,400.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)



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