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Customer Service Coordinator
2 weeks ago
Thriving the CONVERGINT Way
Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.
Discovering the role
This position holds the primary responsibility of providing comprehensive support to the System and Customer Service Department while delivering the utmost level of service to our esteemed customers. This role encompasses not only exceptional customer service provision but also efficient management of data entry and documentation tasks.
Main Responsibilities
- Achieve total client satisfaction by effectively coordinating all customer service matters
- Closely monitoring the quality of services provided by Convergint in the branch office
- Updating, logging, and filing customer service cases in the ERP system, as well as coordinating and resolving customer service events and after-sales services
- Proper handling of client documentations; handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates etc.
- Coordinate projects according to schedule, economically and to client's satisfaction
- Timely submission of required documentation
- Client RPM arrangement and timely delivery of RPM report
- Weekly report preparation & submission to line manager
Requirements
- Basic IT knowledge in hardware, network and database
- Strong service sense and skills, good time management, high learning skill
- Proven ability to build relationships with vendors, internal client and colleagues
- Good communication and coordination skills
- Meticulous and able to work under pressure
