Customer Service Coordinator

2 days ago

Central Region, Singapore QUESS SINGAPORE Full time $3,300 per year

Customer Service Executive

Location: East, Singapore

Working Hours: Monday to Friday, 8.30am - 5.30pm

Salary: Up to $3,300 + Bonus + OT

Our client is a leading regional MNC company they are looking to hire a Customer Service Executive to join their dynamic team.

Discovering the role

This position holds the primary responsibility of providing comprehensive support to the System and Customer Service Department while delivering the utmost level of service to our esteemed customers. This role encompasses not only exceptional customer service provision but also efficient management of data entry and documentation tasks.

Main Responsibilities

  • Achieve total client satisfaction by effectively coordinating all customer service matters
  • Closely monitoring the quality of services provided by Company in the branch office
  • Updating, logging, and filing customer service cases in the ERP system, as well as coordinating and resolving customer service events and after-sales services
  • Proper handling of client documentations; handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates etc.
  • Coordinate projects according to schedule, economically and to client's satisfaction
  • Timely submission of required documentation
  • Client RPM arrangement and timely delivery of RPM report
  • Weekly report preparation & submission to CS Manager

Requirements

  • Basic IT knowledge in hardware, network and database
  • Strong service sense and skills, good time management, high learning skill
  • Proven ability to build relationships with vendors, internal client and colleagues
  • Good communication and coordination skills

Next Step:

  • Interested applicants may email your resume to with your latest updated resume
  • Only shortlisted candidates will be contacted

EA License No. – 23C2060 |EA Registration No. - R2092390

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