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Customer Success Coordinator

2 weeks ago

Central Region, Singapore Private Advertiser Full time $4,000 - $8,000 per year

We are hiring a Customer Success Coordinator to ensure clients receive excellent service and maximise the value of our products or services.

Responsibilities

  • Onboard new clients and guide them through our services
  • Monitor customer satisfaction and proactively address issues
  • Maintain detailed records of client interactions and feedback
  • Assist in creating educational materials or guides for clients
  • Collaborate with sales and marketing teams to ensure client retention

Requirements

  • Degree or diploma in Business, Communications or related field
  • Strong interpersonal and communication skills
  • Detail-oriented and organised
  • Ability to work independently and in a team
  • Previous customer service experience preferred but not required

Benefits

  • Career path towards Customer Success or Account Management roles
  • Performance incentives based on client satisfaction and retention
  • Training in customer engagement and service excellence