Customer Success Manager
4 days ago
Responsibility
The Customer Success Manager is responsible for managing day to day operational support. Gathering customers feedback and comments from the clients. Identifies the client's needs and work closely with various team and delivering the services.
Customer focused – Manage customer expectations and Build strong partnership:
- Act as a focal point for all support related queries and issues.
- Be passionate about customer satisfaction and experience and continuous service delivery improvements with CoE team.
- Work with customers to ensure they are leveraging services effectively and finding value in our services
- Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided
Communication and Stakeholder engagement
- Possess strong interpersonal skills, which enables them to communicate with customer and team, give clear instructions and provide great customer service
- Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
- Manage multiple stakeholders. Work closely with sales, support, billing and other technical teams
- Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
- Review with support team to ensure that all support tasks and deliverables meet quality and service levels
- Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
- Notify/escalate critical issues or variations to senior managers
Staff Management:
- Working closely with a team size of 50-60 EUCD Engineers, ensure that all members understand the team's objectives and work together to achieve it.
- Responsible for resource forecasting and planning to ensure service delivery is not impacted
- Review and raise resource requirement to Operation Lead.
- Integral part of performance review. To promote communication and provide useful feedback about job performance.
- Ensure that all processes and procedures are followed
Teamwork and Collaboration
- Collaborate, problem solving, and/or strategize upcoming client meetings with various team members
- Collaborate with internal stakeholders to establish relationship across all departments
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Planning/Tracking operational activities and service upselling
- Ensure contractual meetings are done in time and open actions are follow-up and closed in time
- Establish Annual plans driving the improvement taking lessons from previous year, review with the senior manager
- Work with Senior managers and sales team to maintain and increase revenue by upselling the services.
Requirement
- 2-3 years as a Service Delivery/Customer Success Executive or Manager
- Good customer management experience
- Excellent written, oral and presentation skills
- Certification in IT Service Management and/or ITIL (v4 or above)
We regret to inform that only shortlisted candidates will be notified.
This is in partnership with Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i's PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. R , Lucas Tan
-
Customer Success Manager
2 days ago
Central Region, Singapore ComplyAdvantage Full time $80,000 - $120,000 per yearWhat you will be doing: We are looking for a Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organizations to fight financial crime We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team,...
-
Customer Success Manager
1 week ago
Central Region, Singapore Hapana Full time $90,000 - $120,000 per yearAbout HapanaHapana is a rapidly growing software solution within the fitness industry, revolutionising the operations of multisite boutique businesses like Gold's Gym, BFT, STRONG Pilates, Vaura, Fitstop, KX Pilates, and more. Our dedication to enhancing member experiences, coupled with unparalleled support, has earned us a reputation that spans over 17...
-
Customer Success Coordinator
4 days ago
Central Region, Singapore Private Advertiser Full time $40,000 - $60,000 per yearWe are hiring a Customer Success Coordinator to ensure clients receive excellent service and maximise the value of our products or services.ResponsibilitiesOnboard new clients and guide them through our servicesMonitor customer satisfaction and proactively address issuesMaintain detailed records of client interactions and feedbackAssist in creating...
-
Customer Success Manager
2 days ago
Central Singapore Sembcorp Industries Full timeSingapore, Central, Singapore - Job Function - Sales & Marketing - Department - Platform Business - Job posted on - Jan 16, 2025 - Employee Group - Permanent - Experience range (Years) - 0 - N.A. **Introduction to GoNetZero** GoNetZero empowers clients worldwide to achieve their net-zero goals. As a global decarbonisation solution provider, it offers...
-
Customer Success Specialist
1 week ago
Central Region, Singapore LENDELA PTE. LTD. Full time $120,000 - $150,000 per yearAbout LendelaFounded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending...
-
Customer Success Manager
2 weeks ago
West Region, Singapore Data Clean Full time $40,000 - $80,000 per yearCompany DescriptionData Clean has been helping customers avoid the high cost of contamination since 1979. We are one of the nation's oldest and most experienced controlled environment cleaning and remediation specialists. With trained personnel and the latest technology, we handle everything from routine daily maintenance to complex disaster response...
-
Customer Success Manager- Japanese Speaking
4 days ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $4,000 - $4,500 Per Month **Date Posted** 18 hours ago Additional Details **Job ID** 95036 **Job Views** 31 **Job Description**: Roles & Responsibilities Our customers’ success is directly representing Expereo’s success, and the Customer Success Manager (Japanese...
-
Customer Success Manager- Japanese Speaking
4 days ago
Central Singapore Emprego SG Full time**Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $4,000 - $4,500 Per Month**Date Posted** - 18 hours agoAdditional Details **Job ID** - 95036**Job Views** - 31Roles & Responsibilities Our customers’ success is directly representing Expereo’s success, and the Customer Success Manager (Japanese Speaking) plays a key role in...
-
Senior Customer Success Manager
17 hours ago
Central Singapore PayPal Full timeAt PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. **Job...
-
Customer Success Director
1 week ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $6,000 - $8,000 Per Month **Date Posted** 7 minutes ago Additional Details **Job ID** 16799 **Job Views** 1 Roles & Responsibilities **Responsibilities**: - Function as the customer advocate and provide internal feedback on how we can better serve customers - Manage...