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Service Coordinator
2 weeks ago
Job Description:
The Service Coordinator has three primary roles:
Responsible, from start to the end, for the execution of service jobs by the service engineers (repairs, trouble shooting, installation, maintenance on navigation and communication equipment) on behalf of the customers of Thawe Marine.
Responsible for the quality, progress and the outcome of service provided to the customer.
Stretched function as assigned by the Service Manager.
Summary of key responsibilities
Proactively respond to customer inquiries and customer complaints and seek permanent solutions.
Responsible for taking over all Job projects after the Purchase Order confirmation is done.
Responsible for distribution of Jobs to service engineer or outsourcing of the jobs if our own engineers are not available.
In consultation with Sales Manager and Service Engineers, Responsible for the spares status for all equipment and ensure availability of all spares required for successfully completing all the jobs and avoid losing any jobs due to lack of spares.
Create daily service schedules and, in cooperation with the Sales Managers, assign them to the engineering service teams.
To ensure that all jobs are done on time and as per customer requirements.
Represent Thawe Marine in the best way possible regarding performance, attitude, safety, quality and customer service.
Achieve the highest levels of quality, performance and customer satisfaction while coordinating service jobs on behalf of Thawe Marine customers.
Coordinate with the Sales Manager and the Finance team to ensure accurate invoices of customers with due regard to the profitability expectations of Thawe Marine
Review, periodically, the service reports submitted by the service engineering team and, whenever possible, offer suggestions for improvements.
Responsible for replying to technical queries from clients.
Ensure 100% compliance with the export compliance guidelines.
Skills/Abilities:
Be professional, and positive with an attitude that demonstrates responsibility.
Have good 'people skills for building relationships with colleagues and customers.
Strong oral and written communication abilities in English.
Possess the ability to convince.
Team management skills
Demonstrates and apply strong problem-solving skills in day-to-day operations.
Work Experience Requirements
At least 2-3 years of experience in a similar role
Customer service / coordination in a maritime Company
Exposure to working with coordinating within a small to medium sized team preferred.
Exposure to ship building (new built, retrofit), oil and gas (rigs, refineries), or navy-related industries preferred, but not a must.
Minimum of Bachelors' or a Diploma in electronic / electrical engineering.
Diploma or certification in IT / Electrical / Electronics.
