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Client Service Coordinator

2 weeks ago

Central Region, Singapore Beecroft Animal Specialist Services Full time $60,000 - $80,000 per year

About the Company

Beecroft Animal Specialist & Emergency Hospital is Singapore's leading independent referral veterinary hospital, located near Labrador Park MRT. Our expert team includes specialists in small animal surgery, internal medicine, neurology, exotic companion mammals, cardiology, and emergency & critical care. With state-of-the-art facilities, we provide round-the-clock personalised veterinary care.

Job Description

We are seeking enthusiastic and service-oriented Client Service Coordinators (Day Shift) to join our growing team. As the first point of contact for clients, you will play a key role in ensuring smooth communication between pet owners and our veterinary teams across all departments.

Key Responsibilities

  • Greet clients and provide an excellent front-of-house experience.
  • Manage client communications via phone, email, and in person.
  • Assist with scheduling appointments and coordinating across departments.
  • Support the admission and discharge process for patients.
  • Provide clear explanations of hospital processes, policies, and follow-up care.
  • Maintain accurate client and patient records in the hospital management system.
  • Collaborate with veterinarians, nurses, and assistants to ensure seamless service delivery.
  • Handle billing, payment processing, and administrative duties.

Requirements

  • Strong passion for animals and commitment to client service.
  • Excellent communication and interpersonal skills.
  • Organized, detail-oriented, and able to multitask in a fast-paced environment.
  • Prior experience in customer service or hospitality is advantageous; veterinary/medical reception experience a plus.
  • Comfortable working weekends and some public holidays on rotation (time off given in lieu).
  • Singaporeans only.

Employment Type

  • Full-time, Permanent
  • Day shift

Benefits

  • Relocation assistance (if applicable)
  • Employee discounts
  • Company events
  • Bereavement leave
  • Supportive and collaborative work culture

If you are a people-oriented individual who enjoys working in a dynamic hospital environment and making a difference for pets and their families, we encourage you to apply today.