Client Service Officer
2 days ago
Job Description:
- 1 year of relevant work experience required for this role
- Provides immediate response to client's technical questions and problems.
- Resolves client dissatisfaction by initiating a thorough investigation of complaint, evaluates findings, and responds ASAP to client(s).
- Resolves discrepancies in reports by consulting with technical and managerial staff.
- Assesses problem resolution for future applicability and forwards to appropriate quality assurance individual (supervisor, manager, pathologist, etc.).
- Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars.
- Pursues referenced test result to satisfy client needs and requests.
- Assists with telephone duties.
- May be rotated to other lab locations or shifts as necessary.
- Assists with data entry when necessary.
- Assists with other database building activities when necessary.
- Performs other assigned duties as instructed or required.
Job Requirements:
Requirements
- 5.5 day work week (Monday to Saturday)
- Minimum GCE 'N' Level
- Able to commit to fixed Afternoon shifts/ weekends/ Rotational Sunday & Public Holiday Shift
- Basic knowledge in computer skills preferred.
- Client service or Customer service related background
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