Front Desk and Client Service Specialist

2 weeks ago

Central Region, Singapore IFAST CORPORATION LTD. Full time $2,500 - $4,000 per year

We're looking for someone who can provide a welcoming experience, serve and manage FSMOne clients, and support the well-being of internal staff.

Responsibilities

In this role, you will:


• Welcome and assist walk-in clients at the front desk, making sure every visit feels professional and friendly.


• Assist clients with account opening and general account or transaction inquiries.


• Follow up with clients via calls or emails to update them on their account requests or issues.


• Handle all incoming and outgoing mail, couriers, and packages.


• Ensure the office remains clean and tidy by liaising with and overseeing the work of our third-party cleaning service.


• Coordinate office maintenance needs, such as lights, air-conditioning, and equipment servicing, by working with vendors and the office building management.


• Keep an eye on office supplies, snacks, and stationery, and manage orders while staying within budget.


• Manage boardroom bookings, locker keys, and access passes.

Requirements


• Minimum diploma in any discipline


• Candidates without working experience or less than 1 year of working experience are welcomed to apply


• Working experience in customer service will be an advantage


• Service oriented and able to communicate effectively with all levels of people


• Self-motivated, meticulous and possess initiative


• Easy-going personality with positive attitude


• Able to multi-task and work independently as well as work as a team


• Ability to converse in English and Mandarin is preferred to liaise with Chinese speaking associates

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