Service Desk Agent

2 weeks ago

Central Region, Singapore DXC Technology Singapore Pte Ltd Full time $40,000 - $80,000 per year

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

Job Functions:

  • Answer contacts promptly and professionally
  • Log/Validate all contacts Call Handling Database
  • Resolve a high percentage of customer problems using the relevant tools and systems
  • Manage end to end all calls logged, providing regular updates to customers on call status
  • Complete follow-on actions as appropriate
  • Invoke Escalation Procedures within defined time frames
  • Adhere to account Policies & Procedures
  • Work to achieve individual and team goals
  • Protect confidential and sensitive information and materials
  • Observe strict compliance to licensing, copyright and trademark legislation
  • Accomplish other duties as required
  • Adhere to all DXC Policies & Procedures – Including Security and SOBC

Basic Qualifications:

  • Diploma / Bachelor's degree in a relevant field or equivalent combination of education and experience
  • Ability to communicate at all levels, both technically and non-technically
  • Basic L1 desktop/network support activities
  • Professional & confident
  • Good time management skills
  • Excellent communication (written and oral) and listening skills
  • Ability to perform well as part of a team under direct supervision
  • Strong customer focus with prior experience in a customer service role
  • Strong interpersonal skills
  • Analytical and diagnostic skills
  • Desire to work in a rapidly changing environment
  • Demonstrated ability to prioritize tasks and work under pressure
  • Demonstrated ability to actively participate and work within a team
  • Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes
  • Ability to comprehend and uphold DXC Policies and Procedures
  • Adherence to 24 X 7 roster

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