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Service Desk Agent

2 weeks ago

Central Region, Singapore APBA TG Human Resource Pte Ltd Full time $36,000 per year

Location: Bendemeer

Remuneration: Up to $3,000 with allowances

Contract: 3-month contract (extendable based on performance)

Job Responsibilities:

  • Attend to incoming calls related to the client's project
  • Follow basic troubleshooting guides provided
  • Log, categorize, and close tickets according to standard SOP
  • Provide first-level support and escalate issues as necessary
  • Maintain clear and professional communication with users

Qualifications & Experience:

  • NITEC, Diploma, or equivalent in Information Technology or related field
  • 1 year relevant experience in a similar scope preferred
  • Strong verbal communication and interpersonal skills
  • Able to follow SOPs accurately
  • Prior experience in a helpdesk / call center environment is a plus.

Only shortlisted candidates will be notified.

Harineshwari Lakxmi | EA Personnel Reg No: R

APBA TG Human Resource Pte Ltd | EA License: 14C7275