Guest Services Officer

2 days ago

Central Region, Singapore Royal Plaza On Scotts Full time $35,000 - $45,000 per year
Position Summary

The Guest Services Officer/Executive plays a vital role in creating a welcoming and seamless experience for all guests. This position requires individuals to handle guest arrivals, departures, and requests efficiently while projecting a positive image of the hotel. With empowerment and accountability, you will also manage guest feedback and irregularities, ensuring timely and satisfactory resolution.


Key Responsibilities
  • Deliver a warm, professional, and personalized service to all guests at every point of contact.
  • Manage check-in, check-out, and related guest services with accuracy, efficiency, and professionalism.
  • Collaborate closely with other departments to ensure smooth operations and an enhanced guest experience.
  • Handle guest concerns, irregularities, and feedback promptly, ensuring effective service recovery.
  • Maintain compliance with hotel policies, procedures, and service standards at all times.
  • Assist in creating a welcoming lobby atmosphere, monitoring activity, and anticipating guest needs.

Requirements
  • Minimum 1 year of experience in hotel industry. Candidates with internship experience are welcomed.
  • Strong passion for guest satisfaction with a positive and service-oriented mindset.
  • Ability to work independently and thrive in a fast-paced environment.
  • Excellent interpersonal and communication skills with a warm, engaging personality.
  • Flexibility to perform rotating shifts (morning, afternoon, overnight) across a 5-day workweek.

Why Join Us?

At our hotel, you will gain hands-on experience in a dynamic and supportive environment. With opportunities for growth and development, this role is ideal for individuals who are passionate about hospitality and committed to creating lasting impressions for our guests.

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