Guest Services Officer

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing...

Position SummaryThe Guest Services Officer/Executive plays a vital role in creating a welcoming and seamless experience for all guests. This position requires individuals to handle guest arrivals, departures, and requests efficiently while projecting a positive image of the hotel. With empowerment and accountability, you will also manage guest feedback and...

Guest Service/Maintenance OfficerWe are seeking a proactive and service-oriented Guest Service/Maintenance Officer to join our team in a dual-role capacity. The ideal candidate will have a strong background in guest service, complemented by basic technical or maintenance skills.This position is essential to ensuring the smooth operation of our serviced...

Job ResponsibilitiesAssist guests in check-in/check-out process.Provide information and assistance to all guests, and maintain excellent services to them.Assist in dealing with guests' complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.Thoroughly understand and adhere to proper credit and cash handling...

Main Responsibilities·      Assist with check-in, information requests, check-out and other services required by the guests to ensure their comfort and satisfaction.· Ensures that guests' stay at the hotel is memorable· Ensure that the manual key, guest card key, and guest room security procedures are followed.· Manages and motivates Guest Services...

Job Responsibilities:Welcome and assist guests to ensure a positive dining and hospitality experience.Manage reservations, seating, and coordinate with service staff.Take and process orders, serve food and drinks, and support overall F&B operations.Handle guest enquiries, feedback, and complaints professionally.Assist in event coordination and provide...

Key Responsibilities:Generate and review daily reports to reconcile guest bookings against reservation correspondences; alert the Reservations team to follow up on any discrepancies.Liaise with the Housekeeping team to coordinate room status updates, including requests for early check-ins, late check-outs, special arrangements, or VIP room assignments.Manage...

We are looking for a Guest Relations Officer to join our teamAs the Guest Relations Officer, we rely on you to:Enhance guest relations and loyalty scoresProvide support to ensure a smooth and efficient Guest Relations OperationHandle all guest requests in a timely, professional, and efficient mannerProvide all-rounded guest services such as checking in and...

GUEST SERVICES EXECUTIVE (FRONT OFFICE/CONCIERGE)Mandarin Oriental, Singapore is looking for a Guest Services Executive (Front Office/Concierge) to join our Rooms team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to...

Duties and Responsibilities· Attend to all guests' check-in by confirming reservations, assigning room, issuing and activating room key.· Attend to guests' check-outs including resolving any late and disputed charges.· Process all payment types such as room charges, cash, checks, debit, or credit.· Assist guests with directions and information regarding...