Guest Services Officer

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing...

Position SummaryThe Guest Services Officer/Executive plays a vital role in creating a welcoming and seamless experience for all guests. This position requires individuals to handle guest arrivals, departures, and requests efficiently while projecting a positive image of the hotel. With empowerment and accountability, you will also manage guest feedback and...

Benefits:5-day work week.Birthday Leave, Celebration Leave 2 days.Duty Meals Allowance.Dental and Flexible Benefits.Birthday and Festive Celebrations.AWS and Variable Bonuses.F&B and Room Discounts.Job DescriptionPRIMARY OBJECTIVESTo perform check in and check out guests according to hotel procedures and ensure all guests' accounts are correct and settled...

Job Responsibilities:Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.Assist in the loading and unloading of guests' luggage (upon guests' arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.Ensure that the...

Guest Service/Maintenance OfficerWe are seeking a proactive and service-oriented Guest Service/Maintenance Officer to join our team in a dual-role capacity. The ideal candidate will have a strong background in guest service, complemented by basic technical or maintenance skills.This position is essential to ensuring the smooth operation of our serviced...

Job ResponsibilitiesAssist guests in check-in/check-out process.Provide information and assistance to all guests, and maintain excellent services to them.Assist in dealing with guests' complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.Thoroughly understand and adhere to proper credit and cash handling...

Job SummaryResponsible for the efficient and smooth rooming of guests, ensuring a warm welcome and professional service at all times. Provides exceptional customer service by attending to guests' needs promptly and courteously throughout their stay.Prepares and maintains accurate records related to guests' stays, including the Room Status Report. Recommends,...

Main Responsibilities·      Assist with check-in, information requests, check-out and other services required by the guests to ensure their comfort and satisfaction.· Ensures that guests' stay at the hotel is memorable· Ensure that the manual key, guest card key, and guest room security procedures are followed.· Manages and motivates Guest Services...

Job Responsibilities:Welcome and assist guests to ensure a positive dining and hospitality experience.Manage reservations, seating, and coordinate with service staff.Take and process orders, serve food and drinks, and support overall F&B operations.Handle guest enquiries, feedback, and complaints professionally.Assist in event coordination and provide...

We are looking for a Guest Relations Officer to join our teamAs the Guest Relations Officer, we rely on you to:Enhance guest relations and loyalty scoresProvide support to ensure a smooth and efficient Guest Relations OperationHandle all guest requests in a timely, professional, and efficient mannerProvide all-rounded guest services such as checking in and...