Guest Services Officer

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing...

Position SummaryThe Guest Services Officer/Executive plays a vital role in creating a welcoming and seamless experience for all guests. This position requires individuals to handle guest arrivals, departures, and requests efficiently while projecting a positive image of the hotel. With empowerment and accountability, you will also manage guest feedback and...

Guest Service/Maintenance OfficerWe are seeking a proactive and service-oriented Guest Service/Maintenance Officer to join our team in a dual-role capacity. The ideal candidate will have a strong background in guest service, complemented by basic technical or maintenance skills.This position is essential to ensuring the smooth operation of our serviced...

Job ResponsibilitiesAssist guests in check-in/check-out process.Provide information and assistance to all guests, and maintain excellent services to them.Assist in dealing with guests' complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.Thoroughly understand and adhere to proper credit and cash handling...

Main Responsibilities·      Assist with check-in, information requests, check-out and other services required by the guests to ensure their comfort and satisfaction.· Ensures that guests' stay at the hotel is memorable· Ensure that the manual key, guest card key, and guest room security procedures are followed.· Manages and motivates Guest Services...

Job ResponsibilitiesPerforms check in /out of the Hotel guests in a timely mannerAssists in maintaining the reception counters neat and cleanProvides updated promotions and room pricing to guests on requestPerforms cashiering duties and currency exchange for guests upon requestEnsures all due outs are cleared in a timely manner, and to report any...

Key Responsibilities:Generate and review daily reports to reconcile guest bookings against reservation correspondences; alert the Reservations team to follow up on any discrepancies.Liaise with the Housekeeping team to coordinate room status updates, including requests for early check-ins, late check-outs, special arrangements, or VIP room assignments.Manage...

Duties and Responsibilities· Attend to all guests' check-in by confirming reservations, assigning room, issuing and activating room key.· Attend to guests' check-outs including resolving any late and disputed charges.· Process all payment types such as room charges, cash, checks, debit, or credit.· Assist guests with directions and information regarding...

**Role & Responsibilities**: - Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in. - Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes...

GUEST SERVICES EXECUTIVE (FRONT OFFICE/CONCIERGE)Mandarin Oriental, Singapore is looking for a Guest Services Executive (Front Office/Concierge) to join our Rooms team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to...