Guest Services Executive/Senior Guest Services Executive
1 day ago
Main Responsibilities
· Assist with check-in, information requests, check-out and other services required by the guests to ensure their comfort and satisfaction.
· Ensures that guests' stay at the hotel is memorable
· Ensure that the manual key, guest card key, and guest room security procedures are followed.
· Manages and motivates Guest Services Agents to provide high-quality services to guests.
· Contributes to guest satisfaction by providing a high standard of service in line with the norms and procedures of the Hotel's standard of operations.
· Helps the department meet its targets.
· Increases revenue through his/her sales efforts and by managing rooms' revenue effectively.
· Maintain safety by adhering to safety policies, and be responsible for reporting accidents immediately
Requirements
· Min 2 years of experience in Hotel Front Office Operations
· A positive and keen-to-learn attitude
· Passion for delivering exceptional levels of guest services
· Able to multitask and detail-oriented
· Good interpersonal and communication skills
· Able to work shifts, weekends, and public holidays
· Competent in MS Office applications.
· Knowledge of the Opera system will be an added advantage
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