Guest Services Executive/Senior Guest Services Executive

2 days ago

Central Region, Singapore MERCURE SINGAPORE BUGIS Full time $40,000 - $60,000 per year

Main Responsibilities

·      Assist with check-in, information requests, check-out and other services required by the guests to ensure their comfort and satisfaction.

· Ensures that guests' stay at the hotel is memorable

· Ensure that the manual key, guest card key, and guest room security procedures are followed.

· Manages and motivates Guest Services Agents to provide high-quality services to guests.

· Contributes to guest satisfaction by providing a high standard of service in line with the norms and procedures of the Hotel's standard of operations.

· Helps the department meet its targets.

· Increases revenue through his/her sales efforts and by managing rooms' revenue effectively.

· Maintain safety by adhering to safety policies, and be responsible for reporting accidents immediately

Requirements

· Min 2 years of experience in Hotel Front Office Operations

· A positive and keen-to-learn attitude

· Passion for delivering exceptional levels of guest services

· Able to multitask and detail-oriented

· Good interpersonal and communication skills

· Able to work shifts, weekends, and public holidays

· Competent in MS Office applications.

· Knowledge of the Opera system will be an added advantage

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