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Executive, Guest Service

2 weeks ago

Central Region, Singapore The Ascott Limited Full time $4,000 - $6,000 per year

Job description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests' satisfaction and provide a sense of home away from home. You will report directly to the Guest Service Manager.

Responsibilities

You will:

  • Assist guests with check-in and check-out procedures
  • Ensure all guests are attended to at the Front Desk
  • Issue apartment access key cards
  • Attend to and anticipate all guests' queries and needs
  • Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
  • Manage guests' accounts, information and apartment availability in the system
  • Perform simple bookkeeping
  • Make and confirm reservations
  • Respond to all queries through walk-ins, emails and calls and assist with requests
  • Handle and record resident feedback and complaints, referring them to supervisors and managers
  • Perform related tasks as assigned

Job Requirements

You have:

  • Possess a good command of spoken and written English
  • Pay attention to details
  • Excellent team player and service-oriented
  • Passion in learning a variety of tasks, including handling paperwork
  • Willingness to perform shifts