Guest Services Executive

2 days ago

Central Region, Singapore HOTEL TRAVELTINE Full time $30,000 - $60,000 per year

HOTEL TRAVELTINE is hiring a Full time Guest Services Executive role in Kallang, Singapore. Apply now to be part of our team.

Job summary:

  • Flexible hours available
  • 1 year of relevant work experience required for this role

  • Expected salary: $2,400 - $2,600 per month

  • Benefits:

  • 5-day work week.
  • Birthday Leave, Celebration Leave 2 days.
  • Duty Meals Allowance.
  • Medical Benefits.
  • Dental and Flexible Benefits.
  • AWS and Variable Bonuses.
  • F&B and Room Discounts.
  • Referral Fee.
  • Career Progression.
  • Yearly Increment.
  • Long Service Award.

  • Birthday and Festive Celebrations.

  • PRIMARY OBJECTIVES

  • To perform check in and check out guests according to hotel procedures and ensure all guests' accounts are correct and settled upon check out.
  • To attend to all guests' enquiries and complaints and to ensure guests' satisfaction.
  • To be smart and tidy in personal appearance.

  • To greet and welcome all guests' with a smile and cheerful appearance.

  • MAIN DUTIES AND RESPONSIBILITIES

  • To
    supervise sections in Front Office, such as reception, cashier, telephone,
    reservation and baggage services. To monitor the junior staff's conduct and job
    performance and to ensure all staff project a positive corporate image to
    guests.
  • To ensure
    guests are attended to with promptness, courtesy and efficiency and that guest
    complaints are handled with tact and diplomacy. To assist in checking in / out
    of guests.
  • To assist
    to inspect rooms assigned to VIPs before their arrival and ensure that the
    complimentary amenities are provided in the VIP's room. To ensure that General
    Manager, Secretary, Sales and other relevant Departments are informed of the
    VIPs. To meet and escort the VIPs to their rooms.
  • To check
    Log Book for messages and follow up actions before commencement of shift.  To ensure keys in custody are issued only to
    authorized personnel. To write correspondence to clarify enquiries and
    complaints and ascertain reservations. To check housekeeping discrepancy
    report, report any variance and take corrective actions.
  • To handle
    matters concerning guest's undesirable conduct in rooms / public areas, or
    undesirable persons loitering around lobby area, together with Security
    Department. To direct guests to the Security department for incidents reports,
    investigations, thefts, or any offences.
  • To maintain
    cash float amount in accordance with expected occupancy. To authorize rate and
    room changes, paid outs, cash advances, acceptance of cheques in accordance to
    procedures and credit policies.
  • To be
    responsible for training of all reception staff including planning, organizing
    and conducting On-Job-Training.
  • To conduct
    spot checks on the outlets in the absence of Outlet Manager.
  • To monitor
    room inventory closely to maximize revenue and occupancy from group allotments.
  • To be
    responsible for the evacuation of staff and guests during a fire in the absence
    of the Fire & Safety Manager.
  • Any other
    suitable tasks as and when assigned by Senior Guest Services Manager and Front
    Office Manager.

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