Guest Service Officer

3 days ago

Marine Parade Central, Singapore Worldwide Hotels Full time

**Role & Responsibilities**:

- Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
- Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
- Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
- Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
- Deliver guests’ correspondence and packages to rooms or wherever designated.
- Ensure the workplace is clean and well maintained at all times.
- Escort guests to their rooms, explaining the facilities of the hotel etc.
- Assist in driveway as required.
- To report on any loss and found item.
- Any other duties within reasonable scope as assigned.

**Requirements**:

- Prior experience in guest service and support operations would be an added advantage although training will be provided.
- Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
- Able to maintain a friendly and positive demeanour.
- A team player with the ability to work with minimum supervision.
- Men or women of integrity.
- Willing and able to perform shift duties and able to work on weekend and during public holidays.
- Able to adhere to standard operating procedures / policies on workplace safety.

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