Executive, Guest Service

7 hours ago

Singapore Central Singapore CapitaLand Full time $40,000 - $60,000 per year

About Us

CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centres. With a presence across more than 260 cities in over 40 countries, the Group focuses on Singapore, China and India as its core markets, while it continues to expand in markets such as Korea, Japan, Australia, Vietnam, Europe and the USA.

Job Description Summary

The Executive, Guest Service supports the day-to-day guest service operations at residences and helps to create a pleasant atmosphere to ensure residents' satisfaction. He/she is involved in daily administrative and operational activities at the front desk, such as assisting residents with check-in and check-out procedures, responding to residents' queries and providing recommendations on nearby amenities/places of interest. He/she is also required to perform simple bookkeeping functions, report preparation and escalates feedback and complaints to his/her superiors when required.

To uphold service excellence, he monitors service responses, provides information and recommendations to guests, resolves guest concerns and feedback and builds rapport. He also tracks guest satisfaction and implements service innovation, improvement and sustainability plans for continuous improvement. To support operational risk management, he monitors the team's compliance with regulations and security procedures for front office transactions, scans the crowd to identify potential security threats, implements loss and risk prevention and executes response actions during emergency situations.

He is a customer-oriented and well-organised individual with excellent communication and problem-solving skills. He can work well under pressure in a fast- paced environment and is able to interact with culturally diverse guests. He works on shifts, including weekends and public holidays.

Job Description

Manage front office operations
- Supervise team's delivery of guest services to ensure adherence to organisational standards and procedures
- Coordinate daily front office activities to ensure operational efficiency
- Plan resources and allocate work assignments to team members
- Maintain accurate room status information
- Handle irregularities related to the delivery of front office service
- Supervise upselling procedures to maximise room revenue
- Assist in the check-ins and check-outs of VIP guests and large groups
- Supervise switchboard services and related call services

Drive service and operational excellence
-Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up
- Provide information and recommendations to guests on property's amenities, services and tourism-related activities
- Resolve guests' concerns and feedback to ensure guest satisfaction
- Build rapport with guests to enhance service experience
- Monitor guest satisfaction levels and feedback for service improvement
- Propose improvements to enhance operational efficiency and guest experience
- Implement innovation, improvement and sustainability plans for continuous improvement
- Act as a role model for service excellence to drive service culture

Manage operational risks
- Monitor team's compliance with data protection regulation and organisational security procedures for guest registration and credit and cash transactions
- Manage and scan crowd to identify and analyse signs of potential security threat for appropriate follow-up
- Execute response and recovery actions during emergency situations
- Implement loss and risk prevention policies and procedures

Manage human resources, finance and report management
- Verify and analyse operations reports and guest statistics for management updates
- Identify training needs and implement training plans to enhance team capabilities
- Provide coaching and feedback to improve team performance
- Monitor team performance and provide feedback for improvement

Benefits

  • Flexible benefits with comprehensive medical coverage for self and family
  • Training and development opportunities
  • Subsidised rates at Ascott serviced residences-
  • Strong advocate of staff volunteerism
  • Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

  • Guest Services Executive

    1 week ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Responsibilities: Attend to guests' needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay Requirements: Good interpersonal skills and positive working attitude Service oriented A good team player Work with passion, zest,...

  • Guest Services Executive

    2 weeks ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Responsibilities Attend to guests' needs and enquiries. Handle checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay. Requirements Good interpersonal skills and positive working attitude Service oriented A good team player Work with passion, zest,...

  • Guest Services Executive

    2 days ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Roles & Responsibilities Responsibilities: Attend to guests’ needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay Requirements: Good interpersonal skills and positive working attitude Service oriented A good team player...

  • Guest Services Executive

    8 hours ago

    Central Region, Singapore Mandarin Oriental, Singapore Full time $40,000 - $60,000 per year

    GUEST SERVICES EXECUTIVE (FRONT OFFICE/CONCIERGE)Mandarin Oriental, Singapore is looking for a Guest Services Executive (Front Office/Concierge) to join our Rooms team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to...

  • Guest Services Executive

    9 hours ago

    Central Region, Singapore The Pan Pacific Hotel Singapore Full time $40,000 - $60,000 per year

    We are seeking a dynamic and dedicated Guest Services Executive to join our Front Office team. This role offers a unique opportunity to work in a vibrant and fast-paced environment, where you will play a crucial role in ensuring our guests have an exceptional experience from the moment they arrive until their departure.Key Responsibilities:Welcome and assist...

  • Assistant Guest Services Manager

    1 week ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    **Job Description**: **Responsibilities**: - Handle checking-in and checking-out of guests. - Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience - Supervise, monitor and evaluate the service standards provided by the Guest Services team - Communicate actively and closely with the team to...

  • Executive, Guest Service

    2 weeks ago

    Central Region, Singapore The Ascott Limited Full time $30,000 - $50,000 per year

    Job Description – lyf Guard (Guest Service)Join our team as a lyf Guard, where you'll be the ultimate guest service professional and the primary point of contact for our vibrant community, embodying the essence of lyf. As the face of lyf, you'll create an inclusive and collaborative environment that guests will love. Being a lyf Guard requires exceptional...

  • Executive, Guest Service

    3 days ago

    Central Singapore CapitaLand Full time

    About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. **Job Description**: **Responsibilities**: You will: - Assist guests...

  • Guest Service Executive

    6 days ago

    Central Region, Singapore The Garcha Group Marriott International Full time $40,000 - $80,000 per year

    An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:Maxwell Reserve, Autograph Collection Hotel (Marriott);Duxton Reserve, Autograph Collection Hotel (Marriott);The Vagabond Club, a Tribute Portfolio Hotel (Marriott);The Serangoon Club, a Tribute Portfolio Hotel (Marriott).Garcha Group...

  • Executive, Guest Service

    1 week ago

    Central Region, Singapore The Ascott Limited Full time $40,000 - $60,000 per year

    Job descriptionYou will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests' satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.ResponsibilitiesYou will:Assist guests with check-in and check-out proceduresEnsure all...